Customer Testimonials

Great service!!

Great staff always great service

Exceptional service.

Friendly and knowledgeable staff

West Point Cycles staff is friendly and knowlegeable. Repairs are made on the spot, or in a day or two, depending on what needs fixing.

I came in late in the day on the Friday of the Victoria Day long weekend. The store was busy but there were several bike specialists available to help. In a lot of bike stores, I find that staff are really condescending to women, and I found it refreshing that that was not the case at your store. I had some questions and the staff person was very helpful, checked our tires for wear, and did not try to upsell us. I really appreciated it. I would definitely recommend your store to other people.

My walk in appointment was finished swiftly with a less cost.

While riding Friday morning, my chain broke. I took my bike in to West Point at opening at 11. They fixed it immediately and I was out riding again by 11:15. The service was extremely professional. I was impressed

Excellent customer care. Great experience.

Thank you!

Jen and David

Your service technicians are not only quick and efficient, but friendly! I commend Derek to you who assisted me yesterday.

Knowledgeable staff. Excellent Trek bikes.

Great communication from mechanic! Great service!

Friendly and knowledgeable

Speedy affordable parts delivery !

excellent, knowledgeable service, and always have the trek bike parts I need.

Fast shipping and personal note on my purchase was very appreciated.

Alex at 10th was excellent with a kinda shy 11 year old and really steered us in the right direction.
Thanks Alex
Also the Elphinstone connection was nice.
Bernice

great service

Attentive professional courteous staff!

Quick

Friendly helpful staff were able to take my bike right away.

They know what they're talking about and provide quick and honest service for any request.

Your pricing was better than anyone else, plus the helpfulness of your staff and the packaging and shipping was excellent.
I am very pleased with my purchase of the towny 8eq.

Prompt, informed and excellent service

very knowledgeable

Helpful staff

Helpful and friendly.

Excellent customer service.

You always carry the best products from bikes to purple extreme lubricant!! But it is your service that you excel at all the number of times that I’ve come by. You helped me out with my Duotrap device in no time at all. I only bring my trek madone with its shimano ultegra gruppo to you for its annual service and I come away with what feels like a new bike!! Is there any wonder why I still come from Brentwood after leaving vancouver to see you…….none at all. Thank you for staying the course and continuing to be awesome at what you do!!

I ordered a Shimano RS500 rear wheel compatible with my older road bike (tubes, 10s). Within 48h, it was on my doorsteps. I had quick turn arounds concerning specific questions about back conversion! Highly recommendable. wmr