Customer Testimonials
The hot staff
Great team of experts. This group who work there are all cyclists themselves, so they know what they are doing and love doing it. Top notch mechanics. Excellent service. Always interested and happy to spend time talking about biking. They are passionate about their products and services and it shows in how they treat their customers.
Variety in the store. I also like that you offer bike repair clinics.
The service is outstanding, the people are friendly and always have or can get what i need for all my bikes.
The personality of the staff
I was very pleased with the sales staff & am looking forward to a continuous relationship with them in the coming months and years.
Good knowledge and friendly service
good selection of bikes, reasonable prices, friendly service
Your staff is great!
Friendly helpful staff. awesome bikes.
We are amateur cyclists who were looking to buy decent quality hybrid bikes for recreation cycling. We really enjoyed dealing with Matt and Alan. The staff at Trek are competent, no pressure professionals who know their stuff and don’t try to oversell to customers who aren’t hardcore cyclists. This was the first and only place we checked out. We instantly knew it was the right place for us. Our bikes were ordered and arrived quickly. On pick up we were surprised to run into another customer who we knew. He is a serious cyclist and he complimented us on coming to the best bike shop in Victoria . The whole experience was really positive for us and we are loving our quality bikes.
I have always found staff to be friendly and helpful. If my bike needs a quick adjustment, the guys take care of it right away. Excellent service!
Staff were friendly and knowledgeable, they helped me find the perfect bike for what I needed and were willing to help answer all future questions
Dependability, durability, reliability. Friendly and helpful staff.
Friendly and knowledgeable staff
Well designed bikes
Fast friendly service
I love the great service, knowledgeable staff and super cool products!
Great service, very knowledgable.
It's not just your products and service but the professional and personal attention I receive every time I visit the store that keeps me coming back. Whether it was service, sales or just barrista'ng keep up the great work.
I like products & knowlege but Sometimes staff ignore customers when they come in
Matt was very helpful with my purchase of a Trek 520 touring bike, both prior to, and after my purchase.
Prompt, efficient, mechanic did a really good job and took the time to go over his work and explain what he did. I had a broken spoke and he replaced it with one that matched the rest of the wheel. I appreciate his attention to detail. I'll be back. Until then I'll be enjoying riding my bike everyday, rain or shine! Thank you.
Staff is friendly and knowledgable.
Knowledgeable
Dependable work
Great mechanics, lots of stock.
Great staff. Helpful knowledgable
Very knowledgeable, have all the new stuff, friendly and fun staff!
Great Staff, great service, amazing knowledge on all aspects of Bikes and accessories
Pro City has treated me well since the first day I started coming to the store, about ten years ago. I have known Bill and Mitch for years. Everyone at Pro City goes out of their way to make sure my bikes, plural, are road ready. I bring them in, very used and abused, and they get me back on track without judgment. I would highly recommend Pro CIty to anyone who wants to ride a bike.
Quick, competent and professional.