Customer Testimonials
Great service, excellent product, staff are friendly and know wha they’re doing
Everything
Great mechanics, sales staff.
Bontrager products are particularly good.
Like the involvement in the cycling community.
Good staff.
Knowledgeable and respectful staff
Quality inventory and fairly priced
Good location
Well managed
I get great service on my Trek Silque at Trek Bikes Catherine Street. Friendly staff and they listen...and deliver
Friendly staff. Go out of there way to help. Very accessible for minor on the spot repairs.
Quality products and reliable dependable services
Trek Bikes store in Victoria, BC is the premiere local bike store on Vancouver Island. The staff are top notch and know their products, and your needs and wants. I have never been steered wrong on a purchase (bikes, wheels, shoes, helmets, components, smart trainers). Definitely a 10 out of 10 on my scale.
Willing my to listen to my conscerns
Super friendly and helpful staff! I really appreciated all the advice and help setting up a new bike so that it fit me properly
Ownership of the business, management style, service to customers with follow up. Technical expertise of bike ranchers and fitting people.
Generally, excellent experience in dealing with Bill Fry, and his staff
Super nice, helpful, knowledgeable and cool staff.
Friendly helpful service to everyone of all abilities
Great bunch of people 😎
Professional service, quality merchandise/product; excellent maintenance team.
The people. Always the people. Friendly and the best location for easy access and did I mention the people ;)
customer service is excellent; and the sales staff are very knowledgeable.
Very knowledgeable and helpful
Reasonable prices
You're always more than helpful when it comes to finding products or answering questions and my bike is always amazing after a tune up! Thanks for everything!
About 7 years ago i bought a trek ebike from the Trek store. After the bike was stolen last year I bought another trek ebike from your store. I have always received great service. I had not taken my bike in for its tune up during the period that it was covered but I was not charged for the work
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You guys are the best! Always look after me
Great selection of gear and excellent customer service.
Super helpful staff as always!
Awesome shop!! Staff are helpful and knowledgeable. COVID protocols are practiced and it's still easy to shop and speak with staff.
Allan and team were fantastic. Immediately answered the phone and within minutes found a bike that would work for us. Still waiting for call backs from other competitors. Because of the great service, was happy to pay full price and give the business to this store. Many do not understand that if you shorten the transaction time, you will win more business with higher margins. This store gets it.
I always receive prompt service.
Great friendly service, highly recommend
You guys are the best!
Very helpful and a great product so it makes sense that the store is always busy!