Customer Testimonials
You guys are grrrrrrrreat
Friendly staff always happy to share thoughts. Do a good job on the servicing. Fixed my tire right away when i was in a hurry to get a ride in.
I like everything! Staff is great and helpful . :)
Really nice, knowledgeable and helpful staff. Good selection in the store.
I like the people who work there from owners to mechanics to front end sales people. They are all knowledgeable and courteous. When you walk in it feels friendly and warm. Staff are willing to spend time and share their knowledge with no pressure to buy. Products are great and usually lots of selection of sizes, colors etc. Mechanics are good at what they do and are not hesitant to share their knowledge and excitement of biking.
I enjoy the experience of going there.
Great staff, always friendly, always explain things in plain language. They go the extra mile (okay, kilometer). Lot of bike models, lots of kit; everything you need in a bike store.
I have purchased a number of bikes from the store and they have always stood behind me when I have any type of issue. I also get excellent service when I come in with my bike.
Friendly staff with honest advise.
Service is great..
Guys know the business and always there to assist.
Great product and equally good service
Quality of products and mechanics.
Friendly knowledgeable staff. Quality products. Outstanding service
Super service. I buy parts because I like to fix my bikes. These guys get it. They realise that a 35$ part is my weekend's entertainment, and not just some guy's part for "whatever 🙄"
Knowledge people great products .The one stop shop plus a coffee
. Mitch’s timely, responsive, and personalized service
. You carry Assos clothing and accessories
. Reasonable pricing
. Competent mechanics
Great customer service! My favourite bike shop.
Great service, great people, excellent knowledge base, wonderful atmosphere, good parties.
Friendly and knowledgeable staff
Good quality and excellent representation through your Canadian retailer Trek of Victoria. Sales and service are always excellent and even if I am looking for a specific item that Trek does not produce they are totally behind helping me.
I have been a client of Trek Victoria for several years and always receive great service from all staff. I currently maintain all six bikes through their service department and been very happy with all the repairs and quality of work. I always recommend friends and family to choose Trek Victoria for the bicycle needs.
Top of the line products
great service! friendly knowledgeable guys and I like Bontrager products
Great service. Great products for commuters. Great mechanical service for all types of bikes.
Selection
Quality service
Hi Quality products, friendly staff, good prices.
Staff are friendly, knowledgeable and their willingness to help you with anything related to riding is wonderful! They try to get to know your name and so the service becomes more personal. They try to get things done as soon as they can for you...they have great emails informing of happenings in the shop, upcoming rides, courses, and events! Pro City is community minded as well.
Great people and environment. This isn’t your disco ball spinning class
The Trek Store is always welcoming. The staff is very knowledgeable and there is a full range of bike products for every discipline and budget.
Great staff with excellent service. Very friendly environment where you feel part of a community of customers who value the promotional events, ride camps and spin classes.
One stop shopping which promotes customer loyalty
Top of the line products , great mechanics and sales stay treat you like you are important no matter what you are buying