Customer Testimonials
Selection
Quality service
Hi Quality products, friendly staff, good prices.
Staff are friendly, knowledgeable and their willingness to help you with anything related to riding is wonderful! They try to get to know your name and so the service becomes more personal. They try to get things done as soon as they can for you...they have great emails informing of happenings in the shop, upcoming rides, courses, and events! Pro City is community minded as well.
Great people and environment. This isn’t your disco ball spinning class
The Trek Store is always welcoming. The staff is very knowledgeable and there is a full range of bike products for every discipline and budget.
Great staff with excellent service. Very friendly environment where you feel part of a community of customers who value the promotional events, ride camps and spin classes.
One stop shopping which promotes customer loyalty
Service & advice is excellent!
Excellent product and practical knowledge applied to assist in making the best purchase!
Best value for me!
Friendly staff and great service
Friendly, knowledgable staff.
Trek build an excellent product. They also provide many options prior to making your ultimate purchasing decision. Their support and service is unquestionable. My purchase of several trek products over several years and their ongoing support has been exceptional.
Many thanks!
Name removed
The service is very good, friendly and they often give you a price break. They know what they are doing.
Responsive, efficient, fair, helpful, competent.
Wonderful, knowledgable and kind staff ! Patient, too!
Knowledgeable and helpful staff. Great quality and selection of products.
The dogs and coffee
Excellent customer service and the staff really know bikes...so always good advice.
Great service.
No pressure sales.
Great bike advice
The Trek Bike Store Victoria & Harbour Road consistently exceed my expectations as a customer. The mechanics are meticulous in their work on my bikes, and on the service end they always seem to go the extra distance, whether that's helping out with a warranty claim, or ordering in custom parts for a build!
The owners and management also have an amazing track record of community involvement and support within the cycling community. They are the title sponsor of the Nolan Riding youth Enduro race team. They donate studio space for spin training year round, keep our bikes running and tuned, and supply our jerseys. More than a shop, these guys are community builders.
Patrick Nolan
"only gave it a 10 because it doesn't go to 11"
Nigel Tufnel
The staff are friendly and the service is exceptional. It is the only bike shop in Victoria I actually enjoy going to.
I love my fuel 9.7. The service was quick and done right.
Great location, friendly staff. It's a fun community and atmosphere, coming to the trek store is like going to your mom's place. The staff are always happy to see you and help you. They have fun events and social gatherings. Great sales too!
Friendly knowledgeable staff
Personal service
Friendly staff that I know and who recognize me
Friendly knowledgeable staff
Full range of bikes
Quality
Great bikes, friendly and responsive staff.
Great bikes, accessories and kit! Everyone is super friendly and helpful to every stage and age of rider that enters the store. Great coffee too!
Monique
The service!!
No matter how busy they always try and fit me in so I can get back on the bike!!!
“ Where Everyone Knows Your Name 😁”
I truly like the "guys" who work there. They know the business. They are very friendly and attend to my needs. Owner Bill has a great crew working for him and he has been my "coach" since I started to road ride in April 2016.
Since then , I have participated in two clinics and have upgraded to my second Trek bike which was recommended by Bill.
Thank you all so much.
Wally
Great service. Great products for commuters. Great mechanical service for all types of bikes.