Customer Testimonials
Friendly staff and great service
Friendly, knowledgable staff.
Trek build an excellent product. They also provide many options prior to making your ultimate purchasing decision. Their support and service is unquestionable. My purchase of several trek products over several years and their ongoing support has been exceptional.
Many thanks!
Name removed
The service is very good, friendly and they often give you a price break. They know what they are doing.
Responsive, efficient, fair, helpful, competent.
Wonderful, knowledgable and kind staff ! Patient, too!
Knowledgeable and helpful staff. Great quality and selection of products.
The dogs and coffee
Excellent customer service and the staff really know bikes...so always good advice.
Great service.
No pressure sales.
Great bike advice
The Trek Bike Store Victoria & Harbour Road consistently exceed my expectations as a customer. The mechanics are meticulous in their work on my bikes, and on the service end they always seem to go the extra distance, whether that's helping out with a warranty claim, or ordering in custom parts for a build!
The owners and management also have an amazing track record of community involvement and support within the cycling community. They are the title sponsor of the Nolan Riding youth Enduro race team. They donate studio space for spin training year round, keep our bikes running and tuned, and supply our jerseys. More than a shop, these guys are community builders.
Patrick Nolan
"only gave it a 10 because it doesn't go to 11"
Nigel Tufnel
The staff are friendly and the service is exceptional. It is the only bike shop in Victoria I actually enjoy going to.
I love my fuel 9.7. The service was quick and done right.
Great location, friendly staff. It's a fun community and atmosphere, coming to the trek store is like going to your mom's place. The staff are always happy to see you and help you. They have fun events and social gatherings. Great sales too!
Friendly knowledgeable staff
Personal service
Friendly staff that I know and who recognize me
Friendly knowledgeable staff
Full range of bikes
Quality
Great bikes, friendly and responsive staff.
Great bikes, accessories and kit! Everyone is super friendly and helpful to every stage and age of rider that enters the store. Great coffee too!
Monique
The service!!
No matter how busy they always try and fit me in so I can get back on the bike!!!
“ Where Everyone Knows Your Name 😁”
I truly like the "guys" who work there. They know the business. They are very friendly and attend to my needs. Owner Bill has a great crew working for him and he has been my "coach" since I started to road ride in April 2016.
Since then , I have participated in two clinics and have upgraded to my second Trek bike which was recommended by Bill.
Thank you all so much.
Wally
Great service, expensive bikes, mid to high priced accessories.
Friendly. Helpful. You go the extra mile. Good products in your store.
They are friendly, know me and always help out right away which is really appreciated
The personal and friendly greetings.
Outstanding Trek Bicycles, clothing, and service. Excellent support staff both for the initial purchases but ongoing care and bicycle service. Good locations and hours of operation.
Everything.
Knowlege, service and professionalism, friendly staff, high quality products.
It’s the place to go for the best performance products, information and stylish gear.
Excellent product and practical knowledge applied to assist in making the best purchase!
Best value for me!