- Phone: 6137673076
Customer Testimonials
Very friendly helpful staff.
Great service, friendly and helpful.
Very professional and friendly staff. Lovely store selection and premium customer service.
Great people, great setvice
Excellent service and support when we bought our first e-bikes!
Service. Was excellent. Beth you and your team was extremely helpful. You have a team member that had left his shift and was very helpful when I was testing my e-bike in the parking lot.
Thanks to you and your team.
Quality service and expertise
Great service!
I bought a FX3 Bike, love it! It rides so smoothly and it is so comfortable to ride too. Beth explained the bike features between FX2 and FX3 and was very knowledgeable and helpful.
Bought a few things because of Trek Fest but did not receive any discount?
Good quality products. Friendly and informative service.
Knowledgeable mechanics, quick and friendly service, affordable prices
Bicycles
Excellent customer service. Checked my brakes quickly and offered 10% discount on
a purchase for the inconvenience of having to bring my bike in. Super nice, incredibly knowledgeable.
Trek bikes are amazing and your customer service Is second to none!
Friendly people and very efficient.
Although I have purchased two bikes and many accessories from trek, I was never pressured to buy anything at any time. The honesty of the employees was refreshing and their depth of knowledge was very helpful.
Excellent service!
Very professional and friendly. Excellent service!
Quick, friendly, and knowledgeable.
Issue was corrected in a timely manner.
Friendly, knowledgeable and great service!
high quality and fashionable
Professional and knowledgeable service. We felt very comfortable with the sales staff.
Friendly helpful staff! I arrived just before closing, in urgent need of chamois cream. Trek Kingston had what I needed, and a whole lot more. Thanks!
Quality products
Knowledgeable and helpful staff
I had a parts malfunction with my brand new Powerfly Fs4. Fortunately the Trek store in Kingston had the part on hand and I was back riding the next day. As during the purchase of the bike a few months ago, the entire staff were friendly and helpful in every aspect of the transaction and repair.
It is apparent that the e-bike industry is still relatively new and I hope that Trek continues to keep a well stocked parts department to keep us riding their great products.
Trek products are great but I was especially impressed with the service at the Kingston store. Beth sold me the bike and she is amazing at helping with selection and determining needs. But the service is also special from everyone at the store. When I arrived for my free tune up someone rushed over to open the door for me! What a great start and this set the tone for my whole exchange. I’ll be back and I encourage others as well.
good service. quality items
Loved the services. Mike was awesome. Checked the warehouse and got this out-of-towner set up with a bike to go. Very attentive and knowledgeable. He’s an asset to your operation.