- Phone: 6137673076
Customer Testimonials
Their service is amazing . Just finished having my e-bike prepared for Spring after a busy winter of biking in the sand and surf. It was done quickly and my bike looks like it is new. Thank you Trek
Love the staff and always great service
All staff members good at explaining everything and very helpful
Your service was excellent. Thank you for taking the time to explain the mechanics of the gears on my new bike. Can't say enough about the attention and care.
I really appreciated the opportunity to book an appointment to discuss the changes I wanted to make to my bike. Beth was prepared and offered appropriate options. I love my Trek bike, and now it's renewed for my current riding needs!
The staff were friendly, helpful and efficient. Went in with a problem and left with problem fixed. Many thanks.
The people are so helpful and kind. Very professional and timely service repair.
Everyone that works at Trek Kingston is always extremely friendly and helpful. Always recommend this shop when anyone is shopping locally here.
Everyone is super helpful and nice. Things are clean and welcoming. No pressure to buy. Would recommend to anyone looking for a bike and/or gear.
Friendly, efficient, fast, good communications, beautiful store, well organized
Friendly, accommodating staff and a most excellent product!
Excellent communication with customers and very helpful staff. The tune up is well worth it to have a bike ready for the year.
Everytime I go in, everybody is very welcoming and helpful. They try to solve any problems as quickly as possible to get you back out on your bike.
The amazing personal service.
Was very happy with the service done on my ebike - now I'm ready for the season. Staff is friendly and knowledgeable and the turn-around time was quick. Love my Trek bike!!
I was attempting to do something that many stores do not like to see people do, put 2" x 29" tires on a DS 8.4 (typically 38x700c) for better off-road traction. Although the sales staff were unsure if it would work they did not attempt to up sell me on a new bike as most places would. Instead they questioned why I felt it would work and upon hearing my answer, that I read a reddit discussion by those who had tried the same, they merely suggested that I give it a shot and if I have any issues they were there to help. FANTASTIC.
Got me back on my bike very quickly after a broken chain incident! Great Service and also a Positive Experience that truly makes you feel everyone at Trek Kingston loves what they do!
nice local, friendly and capable staff. Thanks!
Very convenient!
fast service and efficient
When I took my bike with me to cycle in Ottawa, I noticed that the front brake was pressing on my front tire. And also noticed that my handlebar tape was coming off on the right side.
Light bike, nice design , excellent service in store
Very helpful staff and price of MTB are good
Always great service and quality products.
Staff have been super helpful every time I’ve been in the store - helping me select the right product.
Customer service in store was great! I went for the first time to the one in 477 Princess Street, Kingston ON and they helped me with every question I had. They helped me to choose the things I needed to buy easily.
Thanks!
The staff at at the Kingston store were so professional. I was overwhelmed by there experience and knowledge that they have, and took time to answer any of my questions.
Good product. Well run service.
Friendly and helped to solve a problem.
Well organized, online booking, great customer service and your mechanic James is great!
Great service! I bought a new bike and multiple staff members took time to assist with the process to help me get fitted and out on the road. Being new to cycling, it was great to have a knowledgeable group there to provide advice and ask questions to.