Customer Testimonials

Thank You !

My 10-year-old Gen 1 Wahoo Kickr trainer had started cutting out and behaving inconsistently for a while. I researched possible fixes and followed all the recommended steps, but the issues persisted. I decided it was time for a new one.

Without hesitation, I contacted West Point Cycles on Main Street via email. Marc responded quickly and efficiently, explaining that he would need to bring one in and could have it ready for me in two days. The next day, I messaged him again after realizing the most current Kickr model was Version 6, and asked him to confirm that the one he was ordering met that requirement. He replied right away, confirming it was indeed Version 6 and that it would be in stock for me to pick up on Friday.

I came by on Saturday and met with Fiona. She is always knowledgeable and eager to help. Her energy, expertise, and engagement — as always — were 100% satisfying! The same goes for Ben and every staff member at that store. Five stars, every single time. Wow!

I’ve been a loyal customer for nine years now and have enjoyed every visit. Please keep doing what you’re doing — you’ve created a customer for life!

Sincerely, An extremely happy cyclist, Norman Li

Great Service !

Staff & service is AMAZING!

Highly Incredibly skilled, knowledgable and friendly staff, the only shop in Vancouver that could fix my front brake calliper as I tried at least four other shops before finding them. And now I will be very loyal to this specific location and company. Good selection of parts, accessories, and bikes. Fast turn around on service.
Easy parking out front.

Hello, staff and very knowledgeable. Store is clean. Professional experience.

Attentive staff who know their stuff.

West Point Cycling is hands down the best bike shop in Vancouver. The service is always spot on and the staff are super friendly and easy to deal with. They really know their stuff and always do their best to help out. Fantastic bike shop.

Amazing customer service. I always feel like an important customer even if the issue I'm dealing with is minor. They always take the time to find the best solutions for you.

Prompt, efficient, friendly, knowledgable

Randy and Andrew helped me an were very knowledgeable and helpful with guiding me to install a replacement cadence magnet. Great guys and West Point had the part I needed in stock!

Customer service is always excellent.

Quick response and friendly staff

Bike service has a process with timelines communicated to customer in advance and delivered by shop on time.

Helpful staff!

Great service!

I like Trek, Orlieb, and other top brands for gear and supplies.

Pretty good selection of road cycling clothing, bikes, accessories for the serious rider, excellent service from the 2 techs at the Main st store, great location and parking

It was a very easy transaction and I I got a great price.

Polite staff and you had what I needed!
thx
First name removed

Easily the best bike shop in the lower mainland.

Thorough, professional, kind

Goat bikeshop!

Fast friendly service. Easy to order. Reasonable pricing

The staff were really helpful, knowledgable and made sure I got the right product for my bike.

I came in there and everyone was super helpful and friendly. There was other customers so some pressure building up to get to them but the guys didn't flinch and made sure I got all my questions answered before I walked out with my new bike. Thanks a lot!

Excellent customer service. Sales Associate was able to adjust my order immediately.

Customer service is top as usual. Best of the shop I’ve been to.

I came in with a broken freehub body and Andrew from West Point Cycles was game to look for some spares and he delivered! Saved me a ton of time and money.

Attention to detail is important ... last service required bar tape to be unwrapped and then wrapped again when shift cable was replaced. It was obvious that the right side bar tape did not end on the same start/end spot as the left hand side when the bike was picked up. I will live with it or rewrap it myself if I find that I can't stand it.