Customer Testimonials
Service was done on time at a reasonable price. Knowledgeable service people, friendly and courteous.
Very professional. Impressed with their diligence in keeping me informed and obtaining my approvals as issues were discovered. Thanks!
Brodie was a great sales person. Very informative and helpful. Helped me compare and test different bikes. Also, gave me some helpful maintenance tips. The staff quickly assembled my bike and added accessories. Very happy with my new bike.
Best service always
Our Sales assistant was super friendly and knowledgeable and was so keen to impart his wisdom. He even emailed the specs about the bikes in which were were interested to us for further reading .
The vibe in the store was super chill and efficient at the same time as being professional - a hard combination to attain. Success !
Thank you
You take good care of your customers after the bike purchase. I had purchased 3 bikes in the last 18 months, 2 of them had brake leaks and pulsations (due to cheap components - Radius). You worked with TREK to get these replaced with proper Shimano T200, the components the bike should have had. You worked quickly and got us back on our bikes within a few days during the busy season.
I also appreciate coming in the store to get help and advise from your staff (Tom Ford, Phil, and others). I have bought helmets, bike pumps, lights, many other accessories. I feel you are well stocked with good products for different budgets.
I also appreciate the $20 coupons you sent out from time to time, it always makes me go back to the store to pick up a few more things I need.
Keep up the great work!
Cheers,
Kay
Staff helped me more than any other bike shop. I was impressed and will be back.
Customer service was by far the best in the bike mechanic shop! Very friendly and listened to the issues I was having. Far in pricing and quality of workmanship is really high!
Knowledgeable staff who looked after me right away. Well done.
Genuine people who really care. They take the extra time to help you.
Always ready to help. But you need more product! Went in to buy men's summer cycling gloves and you had hardly anything. Strange.
Helpful staff
Always taking care of my needs for my bikes
Friendly, efficient and dast
Excellent service - warm friendly staff
Great location, help and products
Prompt service and quick turn around
Staff was helpful knowledgeable and friendly. The FS9 is awesome.
Great service
Helpful staff, quality bikes. Unfortunately my only complaint is lack of staff causing long waits.
Great service, fast and most importantly, solved the problem with the bike!
Great service. Always have the parts or can get the parts
The staff are very helpful and my bike was ready for pickup on time. They did a great job on the tuneup .
Service was excellent
Everyone has been helpful, from helping me pick the right size and type of bike, the right accessories and the servicing to try to make it safe and comfortable for me.
Buying a bike was an awesome experience at West Point Cycle in Langley! They had the exact bike and colour I was looking for. The service was great. They installed all the extras I bought for no extra charge and even put my bike on my bike rack for me! My one year free deluxe service made my bike feel brand new again! I love my Electra Townie Go 5i!
Bike service was thorough and explained well.
Great service.
Friendly knowledgeable staff, Good experience with repairs from your technicians
Kevin was very helpful and replaced my handlebars and tuned up my bike. It’s so much more comfortable to ride. Thanks
When i brought my bike in the service guy actually showed me what needed to be fixed and talked about the pricing for the work and parts before I even said yes to doing it. They also get your bike fixed very fast, my bike was in the shop for all of an hour. I would highly recommend this hike shop.