Customer Testimonials
Everyone has been helpful, from helping me pick the right size and type of bike, the right accessories and the servicing to try to make it safe and comfortable for me.
Buying a bike was an awesome experience at West Point Cycle in Langley! They had the exact bike and colour I was looking for. The service was great. They installed all the extras I bought for no extra charge and even put my bike on my bike rack for me! My one year free deluxe service made my bike feel brand new again! I love my Electra Townie Go 5i!
Bike service was thorough and explained well.
Great service.
Friendly knowledgeable staff, Good experience with repairs from your technicians
Kevin was very helpful and replaced my handlebars and tuned up my bike. It’s so much more comfortable to ride. Thanks
Very attentive, professional, and fast
Very helpful, knowledgeable and friendly
Service and staff
Very thorough - took the time to answer all questions- and really helpful (loaded my bike into the trunk for me).
Thank you!!
Great service & friendly knowledgeable staff!
Helpful staff
Exceptional service and coordination with other two shops to ensure inventory was fully explored across multiple product lines. Honest advice, lots of trust and friendly service as always.
Good guys in the service dept, got my bike up and running in a couple hours
Great experience, quick and knowledgable
Amazed by the service in WPC-Langley, the best customer service in my experience. Jack and Oliver are very knowledgeable, problem solvers and very helpful. They go above and beyond for the customer. I’m delighted and satisfied with their work. They are people of action. They found the right stem for my bike and replaced it for a very short period of time. Also, Oliver was so nice to gather all parts that I needed to put together for my lights and Garmin edge on my bike, without compromising the space on my handlebar and also the weight.
Went in for a tire repair. Was done quickly and the tech who dealt with it was pleasant. Price was reasonable
The products are high quality and the service is very good. Everyone is very helpful, accommodating and friendly.
You are in my neighbourhood.
You handle e bikes and road bikes for all levels of the sport.
The staff is knowledgeable , friendly, easy to talk with about products and repair.
I feel my bike is in good hands with you.
You go the extra mile of service.
Service was good - friendly and helpful
Prompt concise, don't overcommit or up sell services
Friendly & knowledgeable staff
Bob & Fiona were amazing and I appreciated the summary email from James before picking up my bikes
I experienced great service!
Easy access to store, good parking and friendly staff.
Fast, friendly, knowledgeable service. They make sure their customers are completely satisfied.
The service is always friendly and polite. When something goes wrong they take responsibility and make sure the customer is completely satisfied.
Good service and friendly staff.
The willingness to service all bicycle makes
Sales person helping me on the phone (Monika?) went above and beyond. She looked but couldn't find the item I needed immediately and took my phone number and called me back when she was able to locate it. Great customer service like this is one of the reasons I'll be a repeat customer! Great experience.
Service was excellent