Customer Testimonials
Everything. Very friendly. Very helpful.
Great Service and Amazing Prices!!!
Jake was amazing!!!!
I'm new to the cycling world, so I bought a bike off FB marketplace, and took it in for a new tube. Jake was amazing and walked me through everything I needed. Which was surprisingly affordable. I'll definitely be back for any future cycle needs.
Prompt and friendly. Kevin was very good.
You were extremely quick getting my tire repaired.
I was pleased that you all could change out my tire on the spot as I was nearly in the middle of my ride. Great service. THanks
A1 services
Very helpful and knowledgeable staff
Great customer service
Good Quality, knowledgeable & friendly staff
Some of the best customer service I’ve ever had for a bike shop.
Great service very knowledgeable and friendly personnel
Sales staff was patient and helpful
Rocket and the team are FANTASTIC! ! Bike purchases, service, and all of your accessories in one cool place.
The guys in the shop are very knowledgeable and helpful. Would highly recommend this shop!
Great service
I love the attention to detail and patience that I receive each time that I visit Phat Tire. I love riding my bike and I am not a “true and hard “ bike rider. With the staff having this knowledge, they still treat me well by being courteous and informative.
Great service. Skippy was amazing.
Seem friendly and ready to help. Stay that way, and you'll keep my business. Don't be like lewis and Clark and start ripping people off and not answering phone calls after you get my money.
I was greeted by a wonderful shop dog and employees as well. They were able to help point me to what I needed to get back on the trail and went the extra mile to see if the Bentonville location had something specific I wanted. They even asked if I would be joining their group ride, which I wasn't aware took place. Thanks for the hospitality!
I live being able to stop in and have my bike checked out and lubed. I always get good feedback when I do and I usually learn something.
Knowledgeable and helpful.
Always take the time to fully address any issue and fully explain all of their rationale.
Carson, and Kevin always go above and beyond for me.. you couldn't ask for a better crew, the friendly atmosphere but also the knowledge and recommendations they give me is worth so much to me. For instance I'll take my bike in to have something done and Carson finds and fixes issues I didn't know I had, he keeps my bike on the trail and rolling fast. Kevin is always so friendly and happy to help me look for parts and take some time to make sure I get the answers I'm looking for. I race for bike lab but I wouldn't trust my bike with anyone else but Carson. Big thanks for all the help over the years.. buy those guys some tacos!
Great service! Great atmosphere. Thanks!
Ben was very helpful about some bike adjustments I was asking about and also make sure we knew about the weekely ride.
Everyone was very friendly and helpful. Quick turnaround on bike repair. My rotor was damaged from air travel. Huge shoutout to everyone who helped get my bike fixed for my race.
Top products lines and an amazing customer-oriented staff.
What is not to like?
The staff was willing to help me 15 minutes before close and did not make me feel rushed. They also helped me plan a bike ride and pointed me to a few products to purchase.