Customer Testimonials
Good personnel
The staff is friendly, knowledgeable, and very helpful. One of the staff members basically helped me relearn how to ride a bike, and he helped me pick the right bike for me. Great service all around!
Excellent customer service and reasonable pricing. 10/10 would recommend.
Maria... nuff said!
Excellent customer service
The person who helped was very courteous, greeting me at the door, and walked me to the service. I had 2 tires going flat. He recommended service, but wait was too long, so I decided to try myself. He got me the tool and tubes. The only opportunity was I took it apart and realized the tape was bad. He did say to look at it and check it out, but if he had put the tape in my hand, I would have walked out with it. I had to make the second trip. But super nice and friendly. I feel like this is the place I go to now for my bike needs.
I like the fact that you have everything under one roof. Bikes, service and repair and quality merchandise to select from. The staff is excellent! They are friendly, knowledgeable and very helpful! Great atmosphere, no pressure to buy. Wonderful experience.
Customer service, is outstanding!
No such thing as to many questions at this location, taking the time to listen and explain (not just answer) MTB as well as teaching.
Only thing about Blue Diamond location there's not much product available in regards to equipment (helmet,gloves,pads etc) & tools.
Friendly stuff
Excellent customer service from Erika.
The staff was very helpful and did a great job working with Trek on my warranty request.
The Customer Service is the BEST in Las Vegas - and I've been to the other shops.
Friendly and knowledgeable staff.
Friendly service
Awesome crew with great service!
Blake was a bro! Very helpful and was able to address the issue right away. Nice to meet someone knowledgeable about the bikes and overall it was a very positive customer service oriented experience for sure.
Great customer service from Gavin and John! I appreciate the kindness and diligence to help me find what I needed. More training on the sales prices would be nice to have, and make sure their masks are covering their noses at all times. Other than that, I found awesome deals and had a great time.
My bicycle tech August was very knowledgeable and friendly.
The service is always great!
Friendly staff. Good service.
Your Staff are excellent!
Extremely helpful with selection of product for what I was looking for.
And I really appreciated the Military Discount!
TYVM!
Very helpful people.
Quality service
Good service and fair pricing
Always responsive with a smile!
I wish you guys carried more of a selection of product brands beside just a main 3 for MTB (like Specialized,Santa Cruz,Scott, etc.) besides that your main 3 are good quality products.
Above everything else...I love your customer service!
There's not enough good I can say about how great you guys have been, from not being pushing with sales, unbiased with sharing MTB product advice, and taking the time to answer questions without brushing someone off just because their not spending money in store, etc.
Took me a little over a month to make a decision but your customer service is "what made me want to give you guys my business".
Your Henderson store, is the only store I felt someone was attempting to close a deal like a salesman, and weren't as attentive/assistive my second time visiting the store. I don't mention this in a negative light just that compared to your Blue Diamond and Fort Apache location their not on the same level.
Thanks for everything! It was a great experience all around. Hands down best bike shop in town!!! 🤙🏽❤🍻
Great service...patient with all my questions and took time to show/demonstrate different features of the bike...all wearing mandated masks during due to COVID :-)
Straight up and honest technicians a lot of great products reasonable pricing on labor and the parts available.
Product works great. When I walked in there was an employee waiting for me to enter. Great first impression. When I was asking questions the employee pointed at the box instead of answering the question.
I found what I wanted.
Great service from Justin (sales). Very knowledgeable, didn’t try to upsell or talk down to me.