Customer Testimonials
We recently purchased two Trek adult bikes and one child. From the minute I called the Laguna Niguel store Johnny was nothing short of amazing. He is extremely knowledgeable and patient. He answered all my questions and made sure that I felt confident in moving forward with our large purchase. I spoke to him several times and even visited the store before making a final decision. Please recognize Johnny for his outstanding customer service. I think good service is important and not valued enough. I wanted to make sure that he assisted us in person after our phone conversations. It is rare to find someone at a store who exudes passion for what they do every day. You can tell that he truly enjoys the biking industry and wants all the customers to learn and be happy.
Thank You!
Brooke
Service was great and very timely. Both my tri and my road were handled with great care. Nice work boys
WILL IS THE BEST!!!!!!$$
Great customer service and knowledgeable!
Great peaple
Great service and geared toward customer satisfaction. All employees are super nice and knowledgeable and make me excited to get on my bike! Always willing to answer questions in person or via phone.
Excellent service. Thomas, Will, and Nick are an incredible service team and really get to know the clients and our bikes. Paul is also super welcoming and friendly. As a client, I feel more like a friend walking into this Jax location.
They mechanics and Braxton always to a great job!
The service advisors are very knowledgeable and helpful. It was a pleasure to deal with who ever was available. Everything was done perfectly so thank you.
Great customer service
You always have everything I need to keep my bike running like new.
Very pleased. I brought my Trek FX5 in for a 1,000 mile check. Thought that the Peak service would be needed. Got a call from the shop saying that the basic service only was warranted based on the initial inspection. The chain was recommended for replacement
I was very pleased that the service recommended was less than I had expected. When my car is in shop I am always expecting to be told that much more “work” ($$) is needed.
So being told that I need less service was “huge”. I can’t say enough about how highly I regard their techs and service. I’ve am a customer since 2001 when I bought my 5200 (US Posal) bike and have always found Fullerton and now Yorba Linda shops to be reliable and trustworthy. Kudos!!!
Thanks Amal for all your help selecting our new bike!
Best service ever!
Excellent service!
The crew is always very helpful. Yesterday, I went in for a broken spoke and came out with the piece having got the expert attention of a service fellow. I do the installation myself so there was not much profit for the shop. Nonetheless, they helped me.
Staff was knowledgeable and helpful.
The staff was very knowledgeable and spent a lot of time with us to make sure we got the right bicycle for our needs.
Very competent staff and don't oversell service that is not needed.
The friendly and knowledgeable staff. It's refreshing to visit a shop and not feel judged because I'm an old guy that is getting back into riding since John Tomac and Ned Overend battled the Mammoth Mountain classic. Thank you!
Inventory is nice and it’s a beautiful show room, staff is always friendly and knowledgeable
Everything is explained in depth and different options are given depending on the client's immediate needs.
Good service! Always clear and transparent. Thanks Don!
Prompt, friendly service
The floor person pumped up my tires because I'd had no luck at home. Since they held air it meant my floor pump was shot so I picked up a new one at a pleasant price. I was riding 20 minutes later.
The bicycle sales and technicians were very patient and experienced. They helped me choose the right bike for me and adjusted it according to my body proportions.
Braxton great technician! Very helpful and professional. Going back!
Jason did a great job and was very insightful and helpful.
They were very thorough in explaining the new bike I bought!
The experience is alwayes positive from the second you walk through the door. If they are trouble shooting a problem with your bike, they do not quit till it is corrected!
Thanks,
Paul DAquanni
Paxton and Norman the tech were awesome. Very accommodating with setting up my new bike. Discounts on some parts I bought.
Both dudes are great bicycle enthusiasts and people persons.
Very satisfied.