Customer Testimonials
Don and Clay were both knowledgeable about the issues and diagnosed the problem quickly. Bike came back and works as I had hoped and pricing was great.
Good clean work and on time
Latest repair was done when promised. Wyatt was helpful in suggesting solutions to frequent tire punctures.
Jax did a great job and reset my Madone to factory level for me.
We love your service! You have amazing employees. Eddy was so helpful and gave us 5 star service!
Great service, plenty of options and staff willing to take the time to find exactly what I was looking for.
I found what I was looking for and checked out quickly.
The service people were great. They were upfront about what needed to be fixed and willing to answer any questions I had. They did a great job on what needed to be serviced.
Staff was very friendly and helpful. Took care of my bike in less than 30 minutes.
the staff
The service is amazing and it starts at the top with Store Manager David Hanson and includes all employees.
Always friendly, professional service. I highly recommend Jax Bicycle.
Great service.
Don and his team were fantastic! I had a challenging problem with an e-bike, they diagnosed the problem, secured a warranty claim, and had the bike fixed at minimal cost. Their communication throughout was clear, and constant. I cannot recommend their services enough!
I really like how friendly the guys are. everytime I come in there they’re always quick to help me and also very quick to repair my bike and get me the products that I need.
Knowledgeable staff
Premium components at very competitive price. Knowledgeable and attentive staff make it a very pleasant shopping experience.
Professinal and very helpful sales and repair persons
Great variety of products and excellent repair service.
I’d give this place a 100
Star review of if I could. I had to leave town for a bit and needed a place to store my bike, obviously I’d gladly pay. I wanted it serviced anyway any there where happy to work with me.
I also had them pack up my bike to ship. Bike flights was being a pain and requesting all these pictures. I offered to drive down multiple times and the staff said no need, we can get those for you. Super helpful.
Idk what socal people do for thanks but I’d for sure love to buy this place a round for all the help !
Good customer service
Jax carries great varieties of bicycles. The services were straightforward and Nate called us when the product is ready to be picked up. When we picked up the bike, Don explained to my son how to change the gears, lock the bike, and educate us on necessary accessories for safety purposes.
Jax stock a great range of bikes and products but what really makes Jax stand out is the service. Misty took a genuine interest in finding the right bike for our son and remembered us at the 6 month tune up. This level of customer service is rare these days and is the reason that we’ll keep coming back to Jax.
Thank you Misty and thank you Jax.
Employees helping customers.
Jose and the entire crew were fantastic and extremely helpful to work with. Really appreciate the extra effort in making my bike function like new again!
I purchased a Trek bicycle yesterday, Jan 23, 2025. Johnny B helped me. He was patient, knowledgeable, very helpful, and professional. Johnny B is the reason I would recommend Jax.
Friendly staff
I really like all the guys at Jax Bicycles in Laguna. So real, genuine and work with me with upgrades to my Treks and services.
Braxton is awesome, and it trickles down to Nick, Johnnie and the others.
Great store!
Friendly and thoroughly knowledgeable staff 😊
Over the years, I’ve had good experiences owning several Trek bicycles. I love my new CheckPoint Gravel bike. It’s exactly what I wanted in every way. JAX Bicycle Center offered me a great deal, and it was a joy working with Johnny B. He made sure everything was perfect. I look forward to working with this shop, and the expert technicians. Most of all, I’m excited to spend many happy hours & miles on this beautiful bicycle.
- Jerry F.