Customer Testimonials
Wyatt was very helpful and provided great service
Staff was professional and knowledgeable. All worked to get my bikes back on the road!
Great service. Natalie was professional and was able to get my bikes quickly.
Your rep, Clay took a lot of time listening to my bike issues. He was very patient and easy to talk to. Great service!
Nick and Braxon are very knowledgeable and quick with repair turnaround times
Extremely friendly service.
The guys were great. Very helpful and not pushy at all. Took to time to go thru getting my shocks set up right and making other adjustments to my new bike. Recommended the tubeless tire conversion and explained the benefits of that. Will be back for future biking needs.
Walter N
I like that Jax employees are knowledgeable about store products and that helps me with selecting what products are best for me to purchase. Yeah you can recommend the same stuff to everyone, but your employees ask question about me before recommending a product. Your employees personalize their recommendations.
Excelente
Nice phone customer service purchasing a gift card for my nephew.
Friendly staff, quality products
Everyone was helpful and knowledgeable. Thanks for getting our old bikes up and running.
Customer service is top notch. Great communication, eye contact, integrity, pleasant….
JAX has a strong commitment to customer satisfaction.
Customer service is excellent! Staff is knowledgeable.
Helpful people, great service and amazing selection!
Service for what I wanted was spot on. and VERY friendly
Thanks JAX!!
Fast, efficient and courteous.
I was blown away by how friendly and professional the staff were during my visit and repair of my bike. Staff were very knowledgeable and offered great service. I highly recommend anyone who is looking to buy or need service on a bike to come here.
Convenient location.
Called me right away when my part came in. A+ service.
Great service and the ability to actually take the product out for a test ride. Definitely coming back here when I am ready to upgrade.
Delangela was awesome! I purchased an Electra Townie 9D EQ on the 21st. She never pushed me in any direction. She asked pertinent questions and gave thoughtful, professional recommendations. She took care of my needs in an engaging personal manner. I would definitely recommend Jax Bicycle Center in Claremont to anyone that has a question or need regarding anything bicycle related.. specifically.. Delangela.
The staff that works in the repair center at Laguna Niguel are excellent. Nick was very personable, professional and understanding of what the situation was with my e-bike and he and the staff did a very thorough job with correcting the issues.. Thank you.
Friendly staff
Staff are very helpful.
very helpful attentive & courteous service
Get the job done and noticed an issue with my bike which I haven’t realized (front hub wobbling)
The prompt service, knowledgeable staff, and the close convenience was what sold me on Jax. I will be back.
Customer service was great.