Customer Testimonials
Staff is great
Really appreciated the friendly and knowledgeable service.
customer service
Service was amazing, and super kind. Unfortunately, not nearly as much choice as downtown. We found only part of what we were looking for, and got redirected to downtown store for the rest, that we found actually found there.
Phillip and Dax were very patient, helpful and they know their bikes. Thank you.
Y'all do a great job with making me feel comfortable and you do really great work.
Always great people and great service
Great response and easy to work with while ordering something across the country.
The people and service -
The component for my old Trek Remedy was affordable. And the purchase and delivery was as expected
Local! Great inventory of all sorts of gear and clothes. Wonderful bike shop. Fantastic sales. And most importantly, knowledgable and friendly staff!
Customer service is exceptional!
Amazing customer service! My son's bike needed some "love" and they went above and beyond to make sure it was not only functioning the way it should, but that it was also completely safe. Thanks for all of the help.
Dax was fantastic to work with as always My wife and I bought a new mountain bike for our son who was turning 14. Dax spent all the time I needed to make the right decision and then set up a time for my son to personalize the bike (pedals and handlebar grips). From start to finish the experience was full of top level hospitality.
My thanks to Charlie and Owen for helping me with the grips on my E bike. On transport to the Greenbelt yesterday, my bike fell down off of the rack, dragging one of the handlebars through the dirt until I could get over to the side of the road.
Charlie and Owen fix me up in no time. I love IMT, for all my bike needs. The staff is terrific. Thank you, J Eggers
Always prompt and prices competitive.
Responsive (over email after my order), friendly (on the phone), taking initiative (transferred a bike from Meridian to Boise without me asking, created a work order in anticipation of my zero-hour service, etc.)
1
The bike technicians there are the best, very helpful
Options and staff help in recommendation
I am treated with respect.
I had a faulty product and they exchanged it with no hassle. Excellent service!
Great service and the staff were very knowledgeable. I appreciate the extra time to explain the differences between bicycles as well as offer various options for my needs.
Quality products, prompt delivery and service!
Tightened a wheeled walker brakes… not a bicycle but similar mechanics. Very appreciated!
Everyone I interacted with was great and the staff was very helpful/knowledgeable.
excellent service, top notch professional advice and tips. I have our bikes service here, at the Meridian location. Also, our skis and board here for services too. Quality of work is superb!
Shipped fast! Good price.
Great service. Bike is like new again
Thank you
The gift wrapping and friendly staff.