Customer Testimonials
Outstanding customer service and attitude
The bikes that we bought are great but the service that we received, both in Meridian and Boise, was incredible. Not too often that the customer service experience is that good. We have been back a few times, to ask questions and to buy accessories, and service continues to be excellent.
We bought two e-bikes, Gazelle and Trek. The e-bikes are awesome and are more than expected.
The only thing we would do different is to have a walk through on the e-bikes electronics, such as how do we know if it is turned off, how to best utilize the information on the controller.
I ordered the winter coat for my dog and it fits perfectly and is such high quality! He looks great and will be warm. Fast delivery and I love that it is a local shop
I took my bike in to change my tires out and they were very helpful, did the work more quickly than promised and did some extra needed adjustments at no cost.
I am very happy!
Great staff
every time we go into Idaho Mountain Touring, regardless of location, Meridian or Boise, we have been treated with friendly and knowledgeable service. I will only take my bikes into them.
Phillip was extremely helpful and considerate in repair of my forlorn bicycle. My bike was fixed expertly, and was ready hours before promised!
Thank you!
Excellent service. I feel like I am at home in the store. Great range of products and I always find something I need there.
I loved that you were open on a Sunday, one of the few days I had time to bring my bike in. I love you have sliding doors for easy bike/person access. I loved the kind way I was treated, even though I know nothing about bike maintenance or parts. Owen suggested I go get a cup of coffee and come back in 20 minutes. When I came back, he had diagnosed the problem with my borrowed mountain bike and gave me a very reasonable quote to fix it. When I came back to get the bike, I was also treated kindly with prompt service. Thank you!
Dax Tobin took a great deal of time and effort into fitting my bike. He was incredibly knowledgeable and patient through the process. I really appreciate the job you folks do.
Team was great to work with and after my recent purchase I had some minor problems with the bike I purchased and they quickly fixed it for me. They are very knowledgeable, helpful and they stand behind the products they sell.
Knowledgable staff, good selection.
Love the shop! Easy to rent a semi-decent gravel bike for the wife and the Gravel Gala over the 9/27/25 weekend. Even picked up some new gear! (of course we did!) See you guys soon!
Darren & Nina
Everything
Friendly, knowledgable, and local. Always treated me fairly with great products and services! Thank you!
Mike from Idaho Mountain Touring, on Cherry Lane and Linder, went far and above the call of duty in fixing my front sprocket shifting mechanism. The extra time he spent searching the internet for a new one, which couldn't be found anywhere because of the older style mechanism I have, to actually searching through recycled/used parts in downtown Boise, was incredible. He was able to get my shifting mechanism installed and the shifter working properly so I could enjoy riding my bike again. Excellent job Mike! I really appreciate your time, persistence and unmatched customer service? Thank you!
Dan Spears
Meridian, Id.
Quality of the products and the staffs ability to
Fit the shoppers with the correct level of product
Quality product and great selection. Friendly staff!
Dax and Jerod at the Boise location were super helpful and patient with all my questions.
Great communication and follow-up!
The staff is amazing! Phil picked my bike up from my house. They fixed my flat and tuned up my eBike. I highly recommend their services.
everyone is kind and approachable :)
Sam was very helpful and responsive when fixing my seatpost on my bike.
I really appreciate how you put the customer first!
Excellent experience
Price was good. Shipping and packaging was professionally done.
The price was good and the people i talked to on the phone were very polite, helpful, courteous and professional.
Thanks for having the parts I needed at a great price. Shipping was super fast also. I will definitely shop your online store again, and I look forward to shopping in store whenever I am in your area!
Efficient, prompt service. Great selection!
Prompt knowledgeable service. Every part of the transaction of buying a bike was enjoyable.
Friendly and professional staff and great products