Customer Testimonials
You guys are all rock stars.
You rebuilt my bike and now it's like a brand new bicycle.
I'm grateful 🙏
Fantastic service and pricing - plus the order came when it was forecast. Excellent job, thank you!
Speedy shipping and excellent customer service!
I found a great deal on the Patagonia duffel I was looking for. Quick shipping and friendly customer service. Thank you!
Everything about IMTis awesome, staff is friendly and knowledgable!
Best customer service. I will shop with them first before going elsewhere because I love their customer service
Prompt service and shipping.
I had a great experience buying an e-bike with the help of Jena at the downtown store. After visiting 4 other bike shops, Jena helped me get the exact bike that was right for me. She acquired inventory from the sister store so I could try two models side by side. She made me feel like a valued friend. All the other employees I talked to were also super helpful and informative. I will definitely return here for my cycling needs!
Highly competent staff and bike mechanics.
Excellent service -- knowledgeable and friendly. Very good product selection.
I have been shopping at IMT for over a quarter century. They always treat me well and folks in the repair shop are very diligent and creative on solving any problems that I've had with my bike over the years.
I like Idaho Mountain Touring. I purchased a Marlin 5 two years ago for my daughter. She loves it. We found out after we bought it that her oldest sister has a Marlin 6 and the same color!
Her youngest sister is turning 12 soon and had out grown her bike. So we returned to IMT.
I felt they were very helpful and was mindful of our desire to find a bike that was going to be able to handle their final growing stage. We were directed to another Marlin. This time a Marlin 4.
The youngest wanted a color choice; there was none; but after trying it out, she really liked it. They cut an inch of the seat post due to the starting height was a little too high. We checked that the max height adjustment would be plenty but could replace the post if needed.
The service is great. I have taken my bikes in 2-3 time for service and have been happy with the results.
My only small complaint is after spending over 800.00 for the new bike and service on 4 other bikes, I was called and asked to return and pay for the kick stand that they forgot to ring me up for. (It was on a different ticket) $21 and some change. It was what I requested to buy and wasn't looking for anything for free. I just felt like it was a little inconvenient for an item that was under 2% of the money I spent that day. Not too mention what I've spent in the past with them.
Is it something that would keep me from returning... no.
To make it clear, I'm all about being fair and the right thing was to pay for the item. Just left me with a feeling of not being looked at as a valued customer.
Amazing selection, i.e. I'm a big Trek MtB fan..., AT ski gear, etc. Also, always get a very consistent level of help.
Friendly helpful staff. They registered my new bike for me, and the follow-up on the purchase is great.
good price. quality product. ordered a Smith helmet and it was just what i wanted.
They always have just what we are looking for with friendly, helpful staff, and excellent bike tuning and repair services.
My bike tune up was quick and at a great price with the sale. The whole experience was super easy
Very helpful and courteous
Quick and helpful!
such great bike mechanics. thank you
Fast shipping, great price! delivered to my house.
Friendly customer service and competitive prices.
Ryan was very help in my selection of equipment. Much appreciated.
I love Idaho Mountain Touring!
My go-to for local outdoorsy gear. They carry just about everything REI has but is much closer to downtown. Always very friendly and helpful workers.
Dax is awesome! Great communication and super helpful to find our son's birthday bike.
Dax
great customer service and prompt shipping. Thank you!!
They were very friendly and helpful when I went in to get parts for my bike.
Very experienced technicians, timely, and complete service on my bikes and great selection of equipment and apparel in a pleasant setting.
Always top notch service. In my opinion your bike and ski shop employees are the best in town.