Customer Testimonials
Just got my bike back and took my first this morning .
The new handlebar grips were not tied. I had to tie both as they were turning.
The chain was changed and now the rear derailleur is strange. When I push hard (power), the gear shifts or the chain slips. (only when I am on the 6th gear).
Not sure what it is, but I will have to go back to the shop I guess.
You properly assessed my repair issues and delivered my repaired bike on the scheduled day. Thank you!
Great quality of merchandise and excellent customer service
Quick, complete, expert service. Very good!!
Salespeople were very knowledgeable and nice to deal with.
The guys went out of their way to ensure our son received his bike in time for graduation. I showed up at 10, not realizing Memorial Day weekend hours started at 11. Since the bike only needed to be picked up, they allowed me to do so. Thank you. He loves his new Trek!
You got all the retro components I like
Helped pick out the perfect bike. Explained all of the options and didn't try to oversell us for anything we didn't need.
Great job being informative and answering all my questions to find the right bike and accessories for me.
Great bike selection and really great service and advice from Ryan! Thanks to everyone at George Garner for a wonderful experience and an awesome bike!
Two helpers spent a half hour putting stirrups on my bike and did not charge me for labor. Fantastic.
I will be in soon to buy a new bike.
Service here is excellent! The staff is friendly and knowledgeable. I never have to wait long for service. They fixed my bicycle same day. I would highly recommend if you’re looking for quality products and service.
Great service! friendly and helpful folks!
The store itself has a very nice selection, but I was most impressed by how helpful and friendly the gentleman was that was assisting us. He was very knowledgeable about the bikes and their components, while never pressuring us to make a purchase.
Great service department
Friendly staff and fair prices on service and new bikes. Thank you!
Was able to fit my daughter and me into the right bike. Thank you for everything!!!
Very knowledgeable staff. Very accommodating.
Great service, knowledgeable staff, plenty of inventory
Okgood try again
I brought in a bicycle to have packed for shipping to Europe and George Garner did a great job. The work was done expeditiously and the box is secured and ready to travel. The staff was helpful and friendly.
Great honest and friendly service and expertise.
Hi! Thank you so much for your exceptional customer service… You guys are so nice and very helpful. 😊
The employees are terrific!! I found a used bike from a neighbor and took it to the store for a tune up. The salesman determined that the bike had too many repairs and it wasn’t worth the money to fix it. He actually found a great used bike at their Lake Zurich store that was perfect and at a great price. I will definitely go back.
Good service. Helpful staff.
A good store and knowledgeable service. Over the years we bought two bikes and multiple accessories from the Libertyville Garner Cyclery.
Staff was very knowledgeable and patient. Very clean building.
TREK bikes great product. Everyone I spoke to was very knowledgeable.
Very helpful staff, large inventory
Recently moved into the area and I had a bike that’s been sitting for about 5 years unused that I wanted to get tuned up. The tech looked at the bike immediately and determined the bike didn’t need anything but air in the tires, and didn’t charge me anything (I ended up buying a new kickstand, otherwise I wouldn’t have ended up paying anything). Businesses that are honest and don’t oversell unnecessary services are rare these days, goes a long way towards building trust and I’ll definitely be back to them for all my cycling needs.