Customer Testimonials
Friendly, convenient and fast
Get service, listened to what was going on when I rode my old bike and suggested a couple new ones. test rode and it was perfect. Great customer service!!!!!!
The staff is very knowledgeable and very helpful.
Staff was friendly and very knowledgeable. Buying process was easy.
Great product selection and employees
I ordered a Trek Slash 7 in the North Olmsted store from Trek and it was shipped and ready in 2 days! The 3 employees that assisted me were awesome (wish I could remember their names). They were knowledgeable, helpful and patient individuals. I called a different store closer to me before traveling 40 minutes to Eddy's. The employee at that store acted as if he couldn't be bothered with my questions. Customer service means a lot to me and Eddy's in North Olmsted has earned my business! Thanks again to the 3 employees that made new bike day awesome for me!!!
Matt and the staff are amazing. I’m taken care of every time I bring a bike in to be fixed. The service is the best!
Deb did an excellent job of walking us through an introduction to e-bikes, listened to our interests and led us through various options. She was patient and very knowledgeable. We have purchase 2 bikes and are thrilled with the results!
Nice folks at the store
Knowledgeable and easy to work with associates. Wide selection of products.
Full service, got more than expected when it came to care and service.
My bike buying experience at Eddys Stow location was amazing from the moment walking in to their continued, ongoing post purchase support. They had all of the bikes I wanted to compare in one place. Rob was super patient in actually listening to my my wants/needs as I wasn't really sure what my requirements truly were. He spent a pressure free afternoon with me just basically riding bikes to fit my personal needs for now, and in the future. Bike pickup day was glitch free with Jimmy and Team who fitted my new whip to my body on their trainer. I have never felt more in-tune with a machine.
Thanks, Eddys! I will continue to give highest recommendations available to your Team!
The employees are extremely friendly and knowledgeable. They go out of their way to help when you are having difficulties with your bicycle while riding the top path.
Good selection
I got fast, efficient service from a kind employee.
Fast, reliable, and reasonably priced! Your technicians know what they’re doing.
Locally owned with knowledgeable sales reps.
Staff was really helpful and gave us great options for our rentals. It was a very enjoyable experience for our family.
Ian has great customer service he was nice and attentive to my knees you show me what the cause of the problem was with preparing the bike tire I would definitely recommend anyone and everyone to visit this bike shop they were really nice guys and had amazing inventory of bikes that I will purchase if I could I'll give them 20 Stars
Great service and ability to fix things quickly.
Professional, knowledgeable, and friendly.
Quality and professional work that is reliable
Delivering a fast and high-quality service.
Friendly, knowledgeable staff.
Excellent service. Good products.
Ordered for instore pick up. Came in about a week. Easy pick up with my ID. Staff was friendly and answered questions I had easily.
Customer focused
I went to get my tire fixed and it was quick service great people, I recommend Eddy’s Bike Shop for anyone who is a biker!
Great staff, prompt service! Very pleased.
Knowledgeable service staff.