Customer Testimonials
There was a queue at the maintenance counter. It seemed like there was only one person working it for several minutes eventually another person came to help out. Overall the store wasn't busy so not sure why that bottleneck existed.
my beautiful Trek FX4 came off my rack as we left Delaware and into Pennsylvania...tight, two lane interstate traffic @ about 65 mph...its FIRST bounce was a direct hit to the saddle and on the SECOND bounce, the bike bounced about 10' in the air, and the panniers rack took that hit before landing in the berm. thank God no one following me was injured or worse...the handlebar mirror, saddle, handlebar grips and pannier rack were the collateral damage.
Brought it in to the Stow service department and picked it up yesterday...the new parts and a minor tune up and it's like the day i bought it. Trek product team thought it was an amazing story but the real story is the confidence one should have in these people who take an unfortunate and turn it into absolute joy! Great job, everyone!
Every staff member I talk to when I called everyone that answered questions for me in the showroom and specifically Simon is absolutely wonderful
The salesperson was real friendly and helpful
Excellent service on the spot.
One of the best selections, quality of bicycles, parts, and customer service in Ohio!
Excellent service. Found an issue with my bike that I did not notice. Very fast service at a reasonable price. Thanks
First of all the staff-always very helpful and willing to go the extra mile when I bring my bike in for a check to get me in and out quickly.
Also concerned for safety-I had crashed and hit my head and they made sure I left with a new helmet that fit correctly!
Everyone is very knowledgeable and helpful. If they don't have parts they know where to find them.
The personal attention is what makes it the best. The people that work there are incredibly educated on bikes. Keep up the good work.
We have been coming to Eddy's for years! And we are never disappointed. They do not try to sell you, they try to inform you to make the best decision for you! I always feel more informed leaving than I did when I arrived and always happy with my purchase! I wouldn't go anywhere else!
I took my bike in for a tune-up. Every employee that I talk with was knowledgeable, polite and efficient. I was told it would take two weeks for the work on my bike and the bike was ready early. I will be back for my next tune-up.
you people know your product! very professional! thanks for all your help Krista and Matt!!!
Came to fix a front wheel part and the cordial technician found the new part in 5 minutes. I was out the door and riding my bike in no Time. Best service ever. Thanks again 👍
Large selection, reasonable price range and good service department to support the purchase.
The staff was extremely helpful and friendly.
God service and a nice selection of bicycles and accessories.
The service department is amazing! Always able to provide quick and reliable service with high quality each and every time I visit. I've always been pleasantly surprised by the turnaround time on repairs and service. Not sure I would trust anyone else with my bikes.
Quality
I very recently purchased a bike and have been very happy with the sales and service. Krista has been very helpful and concerned.
Professional and quick
The staff is knowledgeable and their goal is to help make sure their customers are satisfied with their purchase. I highly recommend Eddy’s.
Great shop, took care of my broken spoke lickety split. Good folks, go there.
Had a great experience at Eddy's! The staff was extremely friendly and were incredibly helpful throughout the bike buying process. Highly recommend them!
Great customer service. Chris helped me get my son’s bike back in the road with new petals that he had to modify to make work with my Guardian bike.
Excellent service, shipped face, great product as described- thank you !!
Friendly, helpful staff, always willing to take a walk in, and fix my bike to get me rolling again!
Service personnel
Sales personnel
The wonderful helpful staff.
And the affordable prices.
Knowledgeable technician worked on my bike for an odd repair. I appreciated his thoroughness and confidence in dealing with my issue. Shop looks great and well-stocked.