Customer Testimonials
The service and all people involved were awesome. They were knowledgeable, helpful, and courteous. I would trust them with anything regarding my current bike or purchase of a new bike.
I have always enjoyed the service and helpfulness of the salespeople. I just bought a rear wheel online and it fits perfectly. I picked it up in-person and bought a couple of other small items while I was there. GREAT SERVICE!!
The customer service was top notch. The staff was extremely kind, knowledgeable, and helpful!
The store is huge I could not believe it. Very friendly and helpful staff!!!
Honesty. Good advice.
Employees are always very helpful
People are nice, prompt, and do what they say.
The whole shabang! Well done as usual.
Very helpful, but no pressure.
Your sales rep, Brandon, spent a lot of time explaining the various aspects of the bike pants I was shopping for as a gift for my husband’s birthday. I really appreciated that.
Friendly group of people; very knowledgeable.
Have nothing but great things to say about Matt Miller and his crew in Rocky River!
The service staff is so good. They have the knowledge and the expertise to make sure that you have a great experience.
I went to Eddys to get fitted for a new bicycle I received for Christmas, buy a new helmet, and to get a couple of wheelchair tires replaced. The salesperson was great. He went to my car to help me get my bicycle, and worked with me to get everything properly adjusted He then properly fitted me with a helmet. While I was doing that, the service department replaced the tires on my wife's wheelchair.
The salesperson spent about an hour with me making certain I understood all the aspects of my bike and explained how everything worked.
Like the employees
Always ready to help
Rob Kolllin was a great help.
Quick service! Friendly staff!
Timely, courteous, knowledgeable and convenient A+ SERVICE
I had work done on two bikes at the North Olmsted Ohio location, new tires with tubes and a general tune up done. They did an excellent job and both bikes look like new.
Mike was great to deal with...... I didn't walk out with what I came to purchase, size I needed was not available.
Mike directed me to another bike which was very similar just not a low step. Mike knew I was excited to make a purchase on a great bicycle, so made my new purchase very enjoyable.
Your inventory of bikes are impressive with knowledgeable sales people(Tristan). Your service department is awesome also. Andre helped me and was knowledgeable and experienced.
Like the service - don't like the prices
I love this bike store. The sales staff and mechanics are the best - the only shop I will let touch my bike.
I always find what I want. If I have trouble finding something or ask for a recommendation, I always get help I need!
Quality work, great customer service and a speedy turnaround
Eddy's bike shop is always my first stop for accessories and when the time arrives to purchase a new bike, the staff is always very accommodating and helpful.
Very friendly and knowledgeable.
Friendly, knowledgeable staff. They're main goal was to ensure the bike we selected met our needs and fit correctly. They also made sure we got the best value for our budget.
Joe in service was very friendly and helpful. I would suggest a bell or something at the back bike repair service desk because no one was there and it was hard to get anyone’s attention. Would also suggest occasional discounts on the price of your servicing.
Friendly service and knowledgeable staff
Knowledgeable service great selection.