Customer Testimonials
We had great service at your fairlawn location. We were told on the phone that tuning up 2 bikes would be 2 weeks so we went over the next day to drop off our bikes. The gentleman who took care of us looked at our bikes and said that with some air in the tires and a new kickstand, it would only take him a few minutes. Less than 10 minutes later we walked out with our bikes and we are ready to roll!! I very much appreciate the time and money he saved us. Not all businesses run like that...but these guys at Eddy's bike shop are the real deal!! I'd refer them to any of my friends or family.
Friendly and knowledgeable, and good service
Friendly team members and very helpful service department!
Very reasonable, quick service, friendly!
The kid who helped me with my pickup and loading was awesome. The guy I spoke to on the phone to get info about picking up my online order was not. Nobody mentioned that I’d need a special kind of bike rack to pick up my e-bike so I was left scrambling.
Friendly staff great price and overall great service
Super knowledgeable, friendly, and helpful staff!
Excellent Customer Service.
The due diligence and above and beyond service I received is what is missing in customer service these days but exactly what I got.
Great service and very kind and knowledgeable staff. Highly recommend this bike shop!
Bike mechanic Joe was very helpful and quick with repairs.
Visited Eddie's for the first time to purchase a seat cover for my wife's bike. I took it home and the cover was too small. Returned to the store and exchanged it for a new seat. Store staff assisted in removing old seat and replacing with new. Very kind, knowledgeable staff on hand.
Brandon is the best! He thoroughly knows his products and could have been more helpful. I love my new bike and he made it work for mr
Sales Associate (with deformed hand) very helpful and knowledgeable. Great to work with - understood my goal and got me there.
Knowledgeable patient service was able to meet all my son's requests with professionalism.
Everybody is very helpful, knowledgeable and friendly.
I always have a great experience at Eddys. They’re very good at what they do!
The knowledge of John and Matt was super helpful.
Best staff and super friendly!
We love the service at Eddy’s. I brought my Trek FX2 in because of the brand recall, and also brought my youngest daughter’s hand me down bike for a brake issue. They fixed her bike (not bought there) in a couple of days and for a reasonable price. I also got great advice from them on what size to get my eldest. 10/10 we will keep coming to Eddy’s!
I worked with the manager, Chris. I am not a spontaneous buyer. I check all reviews and several bike stores before making a purchase. It took me a year to finally decide on an ebike. I did buy from Eddies Bike shop because they had the exact bike I researched. I also ended up buying 2 bmx bikes for my grandchildren from Eddies. Again because they were knowledgeable about what they wanted. My next purchase was a bike rack. I have a jeep with a fat tire. Chris went out of his way to make sure I had the correct rack for my needs. He then went over all details I needed to know and put the rack on my jeep. I used the rack today and it was so easy! I just feel he went beyond my expectations. I can’t wait for my husband to want an ebike. I will definitely buy from Eddies bike shop in Stow.
Gray personalized service and knowledgeable expertise!
Bought a Yakima bike ramp that did not fit my bikes properly and Eddies had no problem allowing me to return it and get what I needed instead.
Some companies require restocking fees, but they handled it professionally and made everything right.
I will definitely buy from them again.
Tom was an excellent salesperson. Very patient-went above and beyond
Employees are incredibly helpful and knowledgeable. Answered all my questions.
Great stuff
Brian quickly installed my new bike bell professionally.
straight forward talk
Chris provided great support and guidance on my purchases.
Very knowledgeable and no high pressure tactics.