Customer Testimonials
Good, friendly and honest service
The service is very friendly and Kevin's advice is clearly expert, honest (and impartial) and objective with the customers best interests at heart. One feels he goes out of his way to help and you feel treated as a valued individual customer which gives a lot of confidence in terms of coming back for help, support and maintenance.
Everything .. brilliant service ...cannot fault it x
Great service excellent customer service I alway feel like their most important customer.
Friendly, quick and efficient.
The team in Polegat a`re professional and friendly. You always a warm helpful welcome.
Your service is fantastic. You kept me notified every step of the way, and when the new bike arrived, you transferred everything from the old one onto the new one. Absolutely the best place to go if you want to purchase a new bike or get an old one repaired!
Good advice, prompt and efficient service.
Very helpful and knowledgeable staff. Good bikes.
Friendly, helpful and technically very good. My ancient bike came back after a service looking and feeling new,
Bike purchase help, and options, service plans, and cycle routes were discussed.
Very good, professional and helpful attitude, and all done very speedily.
Always friendly and professional, excellent service over a number of years
Good mechanics
Gear service
Friendly and knowledgeable staff with good communication skills. Plus decent prices for products and repairs. Couldn't ask for more from my local bike shop.
Great professional service from the first exploratory phone call to getting the work (1500 km service on an ebike) done. Clear explanations of what they will be doing and why. The facility is spacious with parking right outside.
Friendly knowledgeable staff
Excellent communication and value.
Great advice, service and support. Knowledgeable staff.
All the staff were very helpful over the phone (at the Eastbourne and both Lewes branches) and in store. They have great knowledge and skill set to answer questions. Kindly packed my bike up for shipment abroad.
Prompt, courteous and efficient.
The staff are knowledgeable, helpful and friendly. Helped me with a gear shifter compatibility issue which I’m sure some places would have given up on .
Helpful service, got what I've needed and nice people
Friendly and helpful staff.
Consistently helpful staff who are knowledgeable about the products they sell. Always excellent service. Good choice of bicycles and accessories. It's a shame they don't sell more clothing, as otherwise I would never have any reason to shop anywhere else, ever!
Fabulous service and staff - highly recommended!
The service is always friendly and knowledgeable as well as being effective. I have been using Cycleshack for many years and have never been disappointed. Thanks again for all your help.
Friendly, honest staff who are transparent with prices and service given.
Space