based on 1550 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service! Fixed my bike gears and changed tire in less then 20 min. Excellent!
I dropped my daughters bike off for service and ended up spending $185 for needed repairs and service. During my visit to drop off my daughter’s bike I had a few questions about changing the tires on my bike. The ladies working seemed more interested in completing their inventory on the computer than answering questions about tires. I ended up leaving without my tire questions being answered and I was a little frustrated. I went to REI and got my questions answered and bought new tires and tubes for my bike. I will no longer bring my bicycles to your company for service or repair. I want to support local businesses but I don’t like being made to feel that my business isn’t needed. I wish your business the best of luck in the future.
Good selection of bike headlights, friendly staff, and honest.
Very helpful in the purchase of my new bike shoes.
Best service and staff in HSV!
Quick turn, informative & nice
very helpful and easy to work with
I recommend you to all our AmTryke riders.
The quality, assistance, and knowledge available there makes it a one stop shop. I’m no pro rider, and don’t plan to be. I like my cruiser with a basket that I can ride to the store, and on the Greenway, and I was able to get just that.
We love Bicycle Cove and all the employees. They do a great job! Ruth is top notch and very knowledgeable and helpful.
Great service. Great team. Wonderful work. Thank you!
Frank Caprio
You have helped me out twice this week and got to it immediately. So very appreciative of that. I will come back for any future needs, guaranteed!!!
Friendly service, local, and high quality products
Excellent service and very knowledgeable employees.
The entire team did a great job with my realtors and adjustments. They held to the agreed schedule and were very good with communication of status. Thanks and keep up the great work Suzanne Ruth and Tom!
Comprehensive services, expert technicians.
Great service
Bicycle Cove offered full service with efficiency candy a warm thank you! They go out of their way to make a customer feel appreciated for their business! I’m delighted to trust my bike and my needs to Bicycle cove!
Great input from Ben on a new bike! He was able to answer all of our questions about the frame warranty, wheel style and components, and what suspension settings are required for different types of riding
Tom is a star mechanic and customer advocate!
staff provided great customer service to us. very helpful explaining pro/cons and features of the bikes we were interested in.
Great customer service! Workers are friendly, professional, and have great communication. They have quick turnaround!! I carried my bike in on Tuesday and they had the job done by Thursday. I was able to ride my bike that weekend at the Wet Dog triathlon to a KOM on the bike course. Highly recommend!! A+
You had everything I needed but most important was the welcoming and knowledge of your staff
Great service always
I recently purchased a Townie and so far I am very impressed with it's performance. My friend has a regular Trek and now she wants a Townie. Thanks for assisting me with my purchase. It was not stressful at all.
I tried clicking the link to a good experience but it keeps sending me to these questions. Dawson was awesome and very helpful. He helped me find the bike I described i wanted with the features i was wanting. He offered other equipment I needed as well like a bike rack. Ben gave me a discount for the rack and it was an excellent experience. They even went the same day to pick up my bike at the other store so I could ride it the same day. Thank you for the quality of staff and professional staff.
Tom is the man! Even with the strangest bike problems I come across, he always finds a way to get to the right solution in a timely manner.
With my latest issue with a steel frame from a small American frame manufacturer, the pivot hardware failed and they were unable to provide me with replacements. Tom figured out what specific hardware was needed, I was able to track it down, and he got me all sorted. He even found upgraded bearings from Enduro to make sure I get as much life as possible out of them before having to service the bearings again. I consider myself fairly handy and
He's always on the money with wheel builds and any other kind of service. I'm very hard on bikes, but he always finds a way to quickly get me back on the trail in a way that should reduce those issues in the future. I've had a lot of dealings with different bike shops, often with a lot of headaches and issues that couldn't be resolved, but Tom is really in a league of his own.
He's able to communicate clearly and effectively to be sure that he gets to the root of the issues I'm having in order to avoid fixing the same thing over and over when that could be avoided, and I feel very lucky to get his time to work on my bikes.
Employees are courteous and you have stock.
The staff is very personable and professional. A good selection. Especially like the dog in the store. You are my people.
Great personal service and stand by their products. Great communication