based on 1550 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Convenient and nice folks
First rate bike shop with knowledgeable staff and great bike selection.
Not very helpful staff and over priced
Best bikes, best service, best team!
Great employees-always willing to stop what they are doing to help you.Great selection of biking products. I love this place
Name removed
The staff are the shiznittle-bam-snip-snap-sally!
It took 3 weeks to change a break cable and you insisted on keeping the bike the entire time.
Next time, I will go somewhere else.
As usual the service in at Bicycle Cove was excellent. Ruth Marie Oliver was quick, friendly and competent. Thanks again!
Honesty
Great staff! Enjoyed talking with Jessica. I really love the DnD gloves I bought. I was very happy to find a bricks and mortar store with good bike accessory inventory. I would definitely shop with you again!
I love supporting local businesses that pride themselves on customer service. They’ve always been great to my family.
Bike brakes are still squeaky after getting whole bike worked on other then that employees were Greta to talk too!
Very friendly and helpful. Went in not having rode a bike in years. Told the lady helping me what I was looking for and she guided me to the perfect bike. She fitted me to the proper bike and let me try several until we found the right one. Really impressed she didn't try to upsale me on a bike I didn't need.
Don’t tell someone who spent $1000 on a new bike that they shouldn’t expect a high quality bicycle.
Very friendly, good work, extremely fair. Purchased two bikes and had a few serviced and never disappointed. Love that they are in the neighborhood.
Excellent service, friendly, superb technical expertise- The best bike shop around!!!
Very helpful friendly and worked with us to select the right bike for us
Friendly sales people
They are always extremely knowledgeable and helpful.
Great product. Outstanding service. Nice ,knowlegable, pleasant people
Everything
Very knowledgeable and helpful staff
Knowledgeable, helpful customer service.
Technician was quick to diagnose my bikes issue and was able to repair and get me back on the road quickly
I appreciate that the staff listened to my needs and took the time to find a bike tailored to my requests.
I came in and described my known issues, as well as my upcoming needs, and concerns. The guys took care of my bike like it was their own. They made sure that it was in top shape for my A race coming up. Above and beyond on customer service, communication, feedback. I am confident in the work and it was done in a timely manner.
I'll continue coming back for more servicer, and sending more customers your way!!! I would buy the crew a round of beer but I don't know if they are old enough to drink... cheers anyways :D :D
Manager/Supervisor would not provide an expected pickup date for the bike I purchased. The bike was in stock but, not built. I was not notified when the bike was ready for pickup and only found out by calling the store. The salesperson (I think his name was First name removed) was great. Overall the employees were nice, helpful and knowledgeable but, there should be an expected pickup date established during the purchase. If there are issues that arise during the build of the bike the store should contact the customer with the delay notification and reason for the delay.
Great people. Knowledgeable and informative. Excited to help us find the right equipment for our needs and abilities.
Thanks Ben and all your team. It was truly a team effort yesterday to make us feel welcome and special.
We’ll be back, for sure!!
First name removed and Leighanne
Proud owners of two new Townie Go!’s
I love the quality of the products and the friendliness of everyone there. I had my brakes adjusted and it was quick and easy.
Their prices at competitive with other companies that sell the same brands. I have bought cheaper bike at big box stores and have been disappointed every time.
I won’t go anywhere else for products or service. Love Bicycle Cove!
Good products , capable staff. Prompt turnaround on service