Customer Testimonials
knowledgeable Staff and personal, Share there experiences well.
I was in desperate need of a bar that helps me hang my bike on my car bike rack. I called Two Rivers and was helped on the phone and later in person. The staff was so willing to help, so knowledgeable, and very friendly. I am so grateful that we have this bike shop in Fort Atkinson!! Thank you so much Two Rivers! I'm hoping to get that new bike soon!
Outstanding customer service.
Even if I purchase a small thing, employees are always ready with excellent advice when I asked. That makes the trip worth it.
Very nice and helpful staff! Very knowledgeable and even saved me some money on the part I needed by checking with me to see if I had it in the bike kit! Highly recommend!
I like that you answer the phone in person! I called another bicycle place, got their answering machine and they never returned my call.
Also you are all so friendly - in person and on the phone - THANK YOU!
On Thursday you open at 12:30. My wife and I were on a bike ride on the "Glacial River Trail" and stopped to look at an odometer for my wife's bike. It was 12:10 but some staff were inside preparing to open. Another gentleman rode up just ahead of us and went to the locked door. when a staff member saw him, he immediately opened the door and said "We are not actually open yet but how can I help you?" We were all let in at that time.
That is what is called "Customer Service". I will highly recommend them to anyone who needs service while in Ft. Atkinson, Wi.
My wife and I owned a very successful business for 40 years and credit our success to "Great Customer Service". These people understand what that means.
Current; capable salesman, everything positive
The Team at 2 Rivers is very passionate about cycling and you can trust them to help you find the best bicycle for your needs. They stayed with me on an organized ride when i fell behind due to a mechanical problem with my very old mountain bike, so i decided to bring my business to them when it came time to purchase a new bike. When i came to make the purchase, they had multiple bikes in various sizes to let me test on the bike path outside their shop. I chose the Checkpoint ALR 5 in Navy. I will not hesitate to recommend others to 2 Rivers
I have been a customer for over 15 years now and from the owner down to each and every employee they treat me and everyone that come in with a friend greeting on every visit. The service people listen to your issue then address the problem big or small it makes No difference to them they what a happy customer when we leave.
Friendly staff, very knowledgeable and service / repairs have always been efficient and reasonable.
The service team
The gentlemen there were wonderful. We had about an hour drive so they worked to get us out in one day. We were able to take home both bikes. Thanks again!
Great place to get a bike. Wonderful people to work with! Expert and timely service!
Great customer service! Thank you
Very knowledgeable and explained everything in layman terms.
Everything from the customer service to the variety in equipment available was wonderful! The bike buying experience is the best that I've had!
Very informative and patient with all my questions. I had a lot as I’m new to the bike seen.
Great experience. Keep up the great work fellas.
Outstanding customer service! Came in without much bicycle knowledge and you helped me get a bike we have usable for my son to ride in a triathlon. We will definitely be back for all our bicycle needs.
Very good customer service! Good quality products.
Great selection of bikes and great service.
Very knowledgeable staff.
Staff was very friendly and helpful. Will definitely go there again.
Knowledgeable staff. Great service.
The services was great. The add-on I bought are great. Amos walked me through the various features of my new e-bike and how to care for the battery. He had me to a road test on the nearby bike trail. He told me how to position the bike when traveling, and he loaded it in our minivan for me. You guys are great.
Excellent customer service
Great service! I came in with a flat tire and they were able to replace the inner tube as
I waited!
Friendly and awesome staff
I really like everything you put into our 4 seater bicycle car. Really took care of us and went literally into detail on the work you did. Not an easy job either being this style of bike is very complicated. Even better yet our disabled daughter will now get to even enjoy it! We are very pleased! Thank you!
TJ Manos
Polite, knowledgeable, helpful