Customer Testimonials
Heather was our sales rep, her listening skills and knowledge of your products helped us to determine the right e-bikes to purchase. The service tech went through the operation and care of each bike with us, as well. He was very thorough and answered all of our questions and concerns. Looking forward to our outdoor experiences and future visits @ Trek of Chattanooga. Sorry, I didn’t remember the tech’s name, but he was really professional.
Post sales support and maintenance team rocks. The team there makes you feel like you're part of a family and everyone wants to make sure you remain a happy customer.
Quick, service oriented and reliable
Good customer service! Decent variety of product!
I was on a several week visit from another state. I found customer service was top notch. Greeted at the door and on three separate visits had three different staff willing to work with me to solve various bike issues I was having on a bike I didn't even purchase from them.
Friendly, helpful, and prompt. These guys did an outstanding job. Very knowledgeable. Thank you.
Matt and the team. Knowledgeable, Friendly responsive and great Cyclists. And the selection of bikes has no equal.
-Kindness of staff
-Reasonable cost for services
-Good turnaround time
-I'll be back
The staff was very professional and helpful. Fixed my brake issue quickly.
Good inventory and knowledgeable staff. Support our local bike shop.
Very friendly and helpful staff!
The crew @ the shop is top notch
Love my Trek Farley & I love the team at the Spartanburg SC Trek store. They are always helpful & sincere.
Everyone was very helpful. I always prefer to buy local and their service was excellent. It was an easy decision to purchase at Atlanta Cycling-Ansley.
Awesome people and very helpful
Great Service!! Affordable products
Best customer service, great advice and always takes time with customers!!
Steven, from the service team, was absolutely amazing. I’m not exaggerating when I say it was one of the best experiences I’ve had. It started as a basic visit and turned into a great lesson. Steven walked me through all aspects of maintenance/care so that I knew how to properly care for my bike - answered all of my questions and covered areas I’ve never considered - helped me understand what I should / shouldn’t work on myself - tightened and fixed several aspects after my bike had been broken in for a few weeks (including installing a part to improve my comfort) - confirmed the suspension and others components / fit - and ensured I could be was set up for all sorts of safe/fun riding. (I was somewhat knowledgeable before, but Steven brought my understanding to a whole new level - I even went home a wrote a page of notes of all I learned). Unfortunately I wasn’t able to buy my Trek from this store due to the inventory availability (bought at another Trek store) - but really glad I’ll be able to service it here. Thank you Steven! An amazing example of a spectacular customer experience.
The service is incredible. Friendly and knowledgeable staff. I would not go anywhere else.
Tune up and repair on 4 bikes. They got it done when they said they would and were very professional.
Awesome sales staff helped immediately. Found exactly what I wanted. Looking forward to my next stop in.
Management is responsive. Mechanicsare the best I have dealt with. Well stocked store.
Friendly staff and provided advice on how to improve my bike fit.
Both the products and service are top notch . . . toward customers having an investment mindset.
Service was great and repair person was knowledgeable!
The quality product I searched for, and as far as I can tell by now, an outstanding customer service 👏
Good products. Gerry was great! Not pushy at all...helped me find a bike I really like. Have already recommended a friend. Many thanks
The customer service and attention was excellent.
Great service and turnaround time!
Great service