Member Testimonials
The pool at the Townlake Y is great. Water temperature is a bit cooler than the other locations, and the spillover gutters help during turns. Staff are friendly and professional, and the safety measures taken to maintain good social distancing and cleanliness are reassuring.
I like the options of group classes, although I have still not been to one yet. ONE DAY! I very much appreciate the sliding scale membership, as well.
Special care to keep us safe
Good exercise in a supportive atmosphere so all can fit in. I love the women’s swim. I like the individual lanes during Covid. Typically I enjoy the 6 am classes.
I like that you are open and that I feel safe exercising there!
The variety of programs. I'm glad that the Y has reopened since the coronavirus closing.
Group exercise classes. specifically Group power
Right now, Covid is making everything a hassle.
The way you are handling swimming during the pandemic - sign-ups 2 days before, temperature checks, masks when entering and leaving, no lane sharing - is awesome. Thank you for this.
Lap swim as long as there are available lanes. I like the reservation system.
The Town Lake Y could not be more supportive of people from all walks of life--or more successful in building an inclusive, loving community within itself. It is a wonderful, wonderful place.
Friendly staff
inclusive. affordable. considerate.
I mostly use the weight room and cardio equipment but I know you offer a lot of classes and other programs, and you support the broader community as well. I think you all worked very hard to stay positive during the Coronavirus shutdown and to keep members engaged during a tough time. Your reopening procedures are sensible and not overly-restrictive and I appreciate that. I even got a personal phone call from one of the staff there giving me details about the reopening. That’s good customer service...
I like the spirit of the place and the views out of the window toward the lake. It is a very welcoming facility.
We enjoy the dedicated swim times. You guys have been doing a great job!
Caring staff and great facility!
I like the friendly staff and clean, open spaces.
Group X classes— wide variety of class options, good instructors
Clean facilities
Diversity of membership
Convenient location
Reasonable fees
Vinyasa and hatha yoga
I am in my mid-70’s. I mostly just use the pool, though my wife uses machines, zumba classes and has done yoga there.
The pool is close to home. I don’t like waiting for a lane, who does? I mostly come at times when younger people work and some of the regulars are people that I know. I often use the steam room after swimming and sometimes the whirlpool, if it isn’t too full.
Under the new rules brought on by the virus situation, I like having a lane reserved just for myself or for me and my wife. Problem has been with online communications. When confirming a time it would be nice if a confirmation immediately showed the time reserved. Wife was looking to confirm a time and then confused them and I drove to the “Y” and found I needed to return some hours later. Also when confirming, it would be nice if a message immediately showed if this is a standby reservation or the lane reservation was made. Some of us older folks are technology challenged.
You care about me
Everything is well run. I also love the diversity of the Y--people of all colors, all abilities, and all ages use the facilities. It does indeed feel like a family.
Townlake YMCA truly cares for its members.
Great customer service. Very clean facility.
i love the group exercise classes! it’s so easy to feel included and welcome here. everyone is always incredibly nice. i love it here!
The senior fitness virtual classes happening now. Also liked working on the bike &
rowing machine this week in the building. Everything was very sanitary & clean.
Excellent equipment. Fantastic staff - everyone is super friendly and knowledgeable. Tis a special place indeed!
I like that there are many different classes to choose from, as well as a lot of different times available for the classes.
I like the changes the Y made in the wake of the Covid-19 pandemic to ensure the safety of your patrons.