Customer Testimonials

You follow though with the valet service

Shuttles are promt, staff is courteous and professional. Shuttles are clean. Easy to make reservations. Price is competitive.

Quick in and out

friendly and polite very helpful

Friendly service from beginning to end. I like the text notices and was given a complimentary bottle of water as I was leaving. This was the first time I've used this service but will not be the last!! 😀

Fast and convenient! Jimmy was Great!

Easy check in and out.

Staff was courteous and valet worked seamlessly.

Easy to use app, friendly employees.

Very friendly drivers.

Swift pick up and drop off - right to our car! So easy to use!

Staff is always courteous; shuttles run very often

Excellent drivers, great service, fast.

The only issue was coming to Park N Fly the first time, my scan page (online reservation) did not say anything about "Plus" and so we went to the wrong Park N Fly lot. Please have this corrected. Even went online before traveling to the airport and the address provided for in our reservations were the wrong the Park N Fly lot. Now I know. Lost half an hour time getting this straightened out at the parking gate and driving to the other lot.

Fast pickup at airport

PNF is finally back up to speed! Numerous buses, drivers as friendly as ever, quick pick up in the lot. The only problem is the airport pickup area is too small for all the competing off-premises parking buses. Not your fault but a real hassle.

Excellent service with a smile. I certainly will be recommending your services in the future & Thanks. TZ

Prompt efficient

Safe, Convenient, Frequent user program.
Wish the parking spots were a little wider.

I really like the ease of the covered valet parking experience. I drive just inside the gate, hand my key to an attendant, and get on a shuttle (that's usually waiting or nearby) to go straight to the airport. Similar experience on the return - except for the wait at the airport.

The wait at the airport could be vastly improved. The sister Park n Fly that's slightly closer to the airport offers much more frequent return service to the parking area. On my most recent trip, the wait was well over 20 minutes. The driver blamed an issue with the radio system as a cause for the delay, but another driver (departing the pickup location with a full shuttle) knew there were passengers that were needing a lift to the parking lot. Perhaps if the parking reservations were linked to return flight details (flight number, arrival time, etc), knowing when passengers would be needing a lift from the airport could be better managed.

Pat was fantastic. She helped me when my ticket would not scan. Wonderful service!

Rinh picked me and my wife up at BDL. He was courteous, kind, and helpful. He was very pleasant to talk to, and knows his way around airport traffic. Furthermore, he transferred our luggage to our car upon arrival. I give him 10 stars. What a gem you have with Rinh.

Service was excellent. All involved were very professional. We have to say that Nigel, one of the drivers, was beyond awesome. We arrived at Park 'N Fly late and he calmed us down and got us to the airport on time. All personnel were great. We will use Park 'N Fly again for sure.

Convenience and reliability!

When the lot is full when you reserve, valet is still the same price

Love the fast courteous service that you offer

Prompt and friendly

Pick up at car.Help with luggage. Great service.

Fast pickup very helpful drivers!

We parked the car, the shuttle was waiting and we were at the airport in no time at all!
The return trip was just as easy. What a great service and the employees are friendly and efficient.
Thank you for having such a great service.
Peggy and Jeff Heath

Everyone from the drivers to the gate attendants were very professional, and very friendly. Made the trek to the atlanta airport a little less hectic.