based on 6137 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Efficient service, food is always hot and correct. Servers are friendly.
Great service
EVERYTHING!
Food is always good
The food and the service are always great.
Consistency. Good food hot and timely
Great food.
Great food and always great service from Chase!!!
Good was good, portion was a little smaller that usual but overall was still a great meal deal. Tots were fresh, buffalo chicken sandwich was good, a little smaller than I’ve had before but still had a great taste.
Bar tender made sure we were always taking care of
Still love your food... Hate the parking situation. I actually dined alone this time, and was miraculously able to get the next to last spot in the parking lot. I have parked across the road before, but one of the ladies that normally joins us can't walk that far, so we just don't come there anymore. Have you considered buying the lot across the road and building?
Great food & service!
I ordered 25 wings and chips and got ONE cup of ranch. I don’t mind paying for some extra sauce, but only one cup for all of that? Should have been minimum two just for the wings.
The food the cleanliness of the restaurant the respectful team beer and Terri
Staff is always friendly and personable. They make great recommendations
I ordered 10 bone in teri jalapeno chicken wings. I told the server, stated she was the owners sister, that the chicken was raw and showed it to her. She told me, "next time I should order my wings cooked extra crispy". It is not my responsibility to ensure that the food is cooked properly. Everything else was great but it really bothered me that I was made to feel that the under cooked chicken was potentially my falt.
Respectfully,
Name removed
Miss items almost ebry time I come
Try to be more consistent
fast, courteous and deliscous.
Great food, lots of menu options and service from Lili was awesome.
Whole experience was good.
Pleasant service.
Work on customer service politeness
First time at this ECW. Perfect from start to finish! The food was cooked perfect, came out hot. Best chicken tenders I’ve ever had! Waitress was friendly and attractive. She made recommendations, It’s not the closest ECW, but it was the BEST.
Food is always good!
Server Brooke was friendly and attentive. Food was excellent, ready quickly and exactly as ordered. Reid does a great job cooking. My favorite restaurant in Kingsport!
Food is always great and service is good
2nd time I've recently picked up orders and the dipping sauce was incorrect. I ordered 1 ranch and 2 sweet sauces and was given 3 blue cheeses instead
Placed order in app, it was ready, and tasted great. The only issue was parking.
Service and food was great