Customer Testimonials
Phone customer service was EXCELLENT.
Extremely informative and helpful. All the information provided in a clear and concise manner.
The process was simple and the agent that I worked with was very accommodating to get the travel plans set-up with the least amount of difficulty.
Real time follow-up when travel plans go awry.
easy to use
Good customer service and support. Prompt and helpful.
Always nice to have things taken care of before I get there
Easy to use - great customer service -
very helpful and polite
Efficient!
I think Taylor did an outstanding job of planning and setting things up for me, she answered all my questions and was very helpful with me making my decision on things, I would definitely go back to her again, she was great 👍 👍
Sherry Schmidt has been extremely helpful in booking a beautiful cruise for me and my family. She helped us set up everything from a Park and Ride, flights, and a cruise all within our budget. It totally takes the worry out of travel. Thank you, Sherry.
Thorough and complete bookings! Appreciate the timely dissemination of information regarding the details of our travel.
Knowledgeable staff, and easy to get a hold of
Not clear if this is a Concur or Fox thing, but ...
I had to request a $10 agent service to ensure i got credit for the unused United ticket credit on my plane reservation. I was unable to see it during checkout process but is was applied later after I submitted / agreed to all. No indication in the Concur help section how this is handled.
Basically a concern that I have to pay %10 for something that should be automatic .
THe credit did go through without drama when ticket was issued.
Friendly and great service overall!
very professional and thorough, answered questions and was attentive to my interests.
Prompt, professional, and quite helpful!
Very helpful. Easy to work with.
Ease of scheduling travel (through Concur) and fast response/confirmation. Whenever I've called Fox Travel, they're been very helpful, efficient & professional.
You all have been wonderful to work with!!
The agent offered great options and was very timely in his response
Had a great experience with my rep. They communicated well and were prompt with responses.
Very polite and patient on the phone. I was not quite ready with an account number (etc.) and the agent was quite easy going while I looked things up.
From the 1st day we started working with Emily we knew we selected the right travel agency. She made us feel like we were the only clients she had. She was always available to answer our questions and help us with any concerns we had.
Prompt attention to detail
Good friendly service.
Responsiveness
Great customer service! Easy to call in and change travel options. Great service and easy online booking.