Webb

Average rating: 8.8 out of 10 based on 224 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 25, 2025 — Rated 10 out of 10 by Rhonda Twinn Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

My son has gotten a little more confident at school.He actually wants to do his homework now.

Report a concern   September 12, 2025 — Rated 2 out of 10 by J.C. Sylvan of Federal Way
How did we disappoint you and what can we do to make things right?

Im sure the program is great for older children but my daughter didn't gain any new skills. We entered in Spring concerned about her not being able to read. She knew all her letters and the sounds they made coming in and each week practiced those, instead of actually putting words and sentences together which is what she needed help w :(

I feel like it was a miss for us but mgith be good for other kids

Report a concern   August 30, 2025 — Rated 10 out of 10 by S.D. Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

My kids both had a blast. I thought that, from what my kids said, class had a lot of variety and maintained interest. My 1 child who hates school and structured programming was actually excited to go every day and it ignited such creativity in both kids.

Report a concern   July 31, 2025 — Rated 4 out of 10 by E.F. Sylvan of Federal Way
How did we disappoint you and what can we do to make things right?

Desire for increased rigor and instructional structure

Report a concern   July 30, 2025 — Rated 0 out of 10 by G.N. Sylvan of Federal Way
How did we disappoint you and what can we do to make things right?

They spend almost half of time on administrative stuff and playing uno.
The teacher was teaching some kid online while letting the kids class hang out and play uno.
Waste of time and money. This is a rip off.

Report a concern   July 16, 2025 — Rated 10 out of 10 by A.N. Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

I love the flexibility dedication and the patience that the teachers give my child.

Report a concern   July 12, 2025 — Rated 10 out of 10 by Rhonda Twinn Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

My son says the help is helping.He has a long way to go but at least this is some good news.

Report a concern   December 14, 2024 — Rated 10 out of 10 by E.T. Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

Our younger teen was starting to struggle with math and definitely did not like us helping him. They also don't really send him home with homework anymore. We let him make the choice to finally accept tutoring, and Sylvan has been great. He never complains about going, and he can see how much it is helping. The staff is super nice and communicative. He's really doing well.

Report a concern   December 4, 2024 — Rated 10 out of 10 by Miranda Flores Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

Girls love sylvan

Report a concern   November 13, 2024 — Rated 10 out of 10 by Alexis Garcia Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

My family have been happy to see our daughter excited about learning and we can see how eager she is to show us her new skills in reading.

Report a concern   September 5, 2024 — Rated 10 out of 10 by A.C. Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

We love Sylvan. Such a great experience.

Report a concern   August 5, 2024 — Rated 3 out of 10 by C.R. Sylvan of Federal Way
How did we disappoint you and what can we do to make things right?

The children had full access to the internet and a student showed my son something very scary. Doesn't matter what he showed my son. The fact that the children have access to the internet with no parental controls is unacceptable and disappointing. The solution to this is very simple and I'm shocked Sylvan does not have a process for this.

Report a concern   August 2, 2024 — Rated 10 out of 10 by Angela Craft Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

Great communication. Our child enjoys learning with Sylvan.

Report a concern   July 1, 2024 — Rated 9 out of 10 by K.S. Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

The staff are very helpful and friendly. They are willing to listen and assist if they can. It is a bit expensive but probably within reason for their services.

Report a concern   May 21, 2024 — Rated 9 out of 10 by K.G. Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

Daizie really enjoys her tutoring and is improving in her reading and in math.

Report a concern   March 18, 2024 — Rated 4 out of 10 by R.Y. Sylvan of Federal Way
How did we disappoint you and what can we do to make things right?

Finding out that our son is not getting 1 on 1 tutoring is disappointing. He struggles in class because he is embarrassed to ask questions in front of the other kids. Same problem here. Turns out we can get 1 on 1 tutoring for much less money then what we are paying here. I don't see us continuing much longer if it continues like this.

Report a concern   January 18, 2024 — Rated 10 out of 10 by K.W. Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

The twins enjoy the learning and look forward o their sessions.

Report a concern   December 17, 2023 — Rated 10 out of 10 by Oksana Antonchuk Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

Very much help with academic skills, very professional and improvement is seen in a short period of time

Report a concern   December 7, 2023 — Rated 10 out of 10 by K.W. Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

My children enjoy every lesson and look forward to their time with the teachers. It is wonderful to see them engaged with learning and thriving.

Report a concern   November 13, 2023 — Rated 10 out of 10 by Zemene Gedamu Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

I can see some difference on my girl with in one month. I feel this place a great education center to make a difference. Keep it up the amazing job.

Report a concern   November 2, 2023 — Rated 10 out of 10 by Oksana Antonchuk Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

Communication great, very organized, results are great

Report a concern   October 23, 2023 — Rated 10 out of 10 by T.W.T. Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

Great place for my child. The atmosphere is very welcoming especially with the staff. They really work with students and parents to meet goals and promote learning that not only capture the attention of students but also makes learning more enjoyable. I’m very happy to have my child enrolled here which is an excellent investment in my child’s future.

Report a concern   July 30, 2023 — Rated 10 out of 10 by S.I. Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

My kid had a great time

Report a concern   July 29, 2023 — Rated 10 out of 10 by M.A.D.L. Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

Love the summer camps! My son truly enjoyed it.

Report a concern   June 5, 2023 — Rated 8 out of 10 by S.F. Sylvan of Federal Way
What could we do to improve?

Discount tutor cost for low income families.

Response from Sylvan of Federal Way:

Hi Stephanie - Let's schedule a time to talk about this and we what we can come up with!

Report a concern   April 14, 2023 — Rated 10 out of 10 by M.C.D.T. Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

Highly trained and friendly people and excellent service

Report a concern   March 4, 2023 — Rated 10 out of 10 by Miguel Figueroa Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

My sixth grade son has had a lot of progress in his grades after he has been attending to Sylvan learning, I definitely recommend this place.

Report a concern   October 31, 2022 — Rated 10 out of 10 by L.M. Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

It's been one month now since my children joined Slyvan.
The learning has been great, i have noted improvement in my children reading sounds,fluency and comprehension.

Report a concern   October 21, 2022 — Rated 9 out of 10 by Debra Brannon Sylvan of Federal Way
[en]Tell us about your great experience with us.[/en][es]Cuéntanos tu gran experiencia con nosotros.[/es]

This is our second experience with sylvan and fine sylvan very helpful

Report a concern   September 16, 2022 — Rated 5 out of 10 by S.B. Sylvan of Federal Way
How did we disappoint you and what can we do to make things right?

Its just the beginning. I really can't tell yet

Response from Sylvan of Federal Way:

Hi Sandra - Thank you for taking the time to respond. We do understand that your daughter has only been with us for about a month and we know it takes time to reach goals, but we hope that the experience has been positive so far. We are interested in how your, and her, experience has been so far. Feel free to update your score to reflect the past month or give us a call if you'd have anything you'd like to discuss. Thanks!


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