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based on 33432 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I originally thought you did a great job. Then there was a small spot we needed to clean, just two days after your associate cleaned the area. My little Bissell spot bought got up so much more dirt than I expected it would after just being cleaned. I will definitely tell people about my experience.
Our technician was very professional and thorough.
Fast, Friendly and excellent results!
No crunchy carpets. The carpets are clean.
They did a great job!!
The carpets are clean and they dry fast. They are also soft.
The technician was super-late. Zero Rez told us two days before the technician came that he would could between 3pm and 6pm. The timing was important; we had kids to put to bed and I took time off work to wait for the technician. Zero Rez called us at 4pm telling us the technician would come nearer to 6pm. I called at a few minutes before 6pm to find out where the technician was. Zero Rez could not get a hold of him. Zero Rez then called back some time after 6pm telling me the technician would come near 7pm and gave me the technician's name and phone number; Zero Rez told me that the reason was because the technician was asked to do extras at the previous appointment (which was not a very satisfying reason for the customer to hear, since it did not sound like particularly good customer service to inconvenience the next customer in line instead of making the previous customer reschedule for the extras). I believe the technician was switched on us without Zero Rez telling us, because the technician whose name and number I was given didn't answer, and I got a call around 6:30 from a technician with a different name and a different phone number. This technician said he would not be able to come until about 8:30pm, so we timed our kids' bedtime around that time. About 20 minutes to eight while I was putting my toddler to bed, I got a call saying the technician would be able to come at 8pm. I agreed to this, but at this point, it was smack in the middle of the bedtime routine because I had planned for the later time.
Upon arrival, the technician was polite and the service was fine, but no better than the next carpet cleaner. I will be hiring the next carpet cleaner next time. I will be posting this review online as well.
THEY ARE HONEST AND EFFICENT. THEY DON'T ADD-ON ALL KINDS OF STUFF EITHER. CARPETS CLEAN AND WE'RE HAPPY.
I didn't feel that my tile that was clean as I thought it should be.
Carpets were great though and the rep was personable and worked
Hard.
The carpets look great! Easy to schedule online with many dates to choose from.
The technician, Jarome was amazing!
The carpet looks very clean, and your technician Mike was very personable and efficient. The carpet dried quickly too.
Better cleanup after the job is done
I love that they men that came into my home were polite and used shoe protectors and corner protectors. It shows that you as a company care about your service. That is a big winner for me. I have been impressed with how clean my carpets seem to be and even after a week, still are looking good. I will go with you again and would definitely recommend you to others.
Nice people who work for you and the timely cleaning and through cleaning
Very clean
Everything was cleaner than I thought they would get. The service was very quick and nice.
Adam did a great job, very friendly and knowledgeable.
I loved the employee that came to my home& I loved how quickly my carpets were cleaned.
Nice professional people working for the company. Great cleaning results.
Fast, Friendly and carpets look great!
Eddy was a great technician. Very knowledgable and informative about products, carpets, fabrics and cleaning services. I felt very comfortable having him in my home. Carpets and sofa look amazing.
carpet was clean
I did not get the pass that was promised to Provo Beach. I would like it mailed to me.
Professional and carpets look great
We were concerned with how long it took the carpets to dry; they seemed very wet compared to processes we've used at previous homes.
The friendly service, prompt arrival, and not having residue left on my carpets.
Please call, I would like to discuss.
Billy was great!
Isaias is an exceptional worker. He really goes the extra mile to please and makes sure he does a good job the first time.