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based on 33443 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cleanliness of appearance of technician, care to cover feet, protect corners, taking time to properly move the hose around the room.
Chris.
Employee was courteous. explained exactly what he was going to do. did a thorough job.
Very personable technician. He built confidence in the services you provide by his direct, friendly and helpful manner, inviting me to watch, comment, etc. if I desired. We are very satisfied with the carpet cleaning done.
Carpets and upholstery is cleaned thoroughly. Technician was polite and careful when working. On time and called before he came.
Bobby the tech was great.. Very knowledgable and got the job done quickly..
Excellent service and the tech was amazing ;) Probably the hottest technician you have ever sent to my home. Grrrrr!
Great young men
Dog stain services.
My husband says the alkaline water will eat away the grease and grime
Super clean. and the employee was great.
On time. very efficient. Great price
Easy scheduling and great communication with driver on times and procedures. House respected and belongings treated well. Fantastic job on cleaning. Will be using Zerorez again.
Just keep doing what you are doing and you will be very successful...............Name removed
Love Jarem! He has been great every time he has been here. He was highly recommended by a friend. The product is great too.
The tech was great and my carpet looks fantastic!
The friendly technicians.
The service was outstanding!
I liked that your technicians came at the scheduled time,both two times we used your service. Also they were friendly and knowledgeable about their job.They both tried their best to get stains and badly soiled spots out.They both worked hard to get our carpets as clean as possible.It speaks a lot about their training and company they work for.Also the first time we used your service our carpets stayed cleaner for a very long time,much longer than they did with the previous companies that we used before.Unfortunately our most recent cleaning didn't turn out as clean as the first time we used your service,not because of the lack of the hard work and dedication of you technicin or your products or your equipment. But because we hadn't had our carpets cleaned for quite a long time and they were very badly soiled we blame ourselves for that. We are very satisfied with his performance,hard work and the time he spent to try and get our carpets as cleanas he possibly could. We also very satisfied with your great company and will definitely use your company in the future but next time we won't wait as long between cleanings. We know why Zerorez is the tops in your business. I almost for got to mention how I like how fast our carpets dried after they were done. Thanks for the great service,Name removed
Our carpets always look so great!
Your people are so polite and careful about everything in the house.
That is excellent job I guy that did our carpets was really professional and seem to know his stuff
Not at this about product but the service man. Worked to make sure i was satisfied
I have had experiences with two different technicians on two different occasions and in each case they were very professional, friendly, and patient. When I explained that I couldn't afford to have all the work done yesterday that I had originally intended to have done, the technician explained the minimum service fee and I was able to change my plans and still meet the required minimum. You guys are great!
good communication, product works.
They were able to remove stains that have been there for years. Fast and friendly service.
My carpet was not clean. Last time you did a fantastic job
This time was not done well. I took pictures & sent them to
Rick. Not happy at all
I loved the guy that came. I loved the nice natural fragrance afterward. I like that it is free from chemicals and fake smells. It got up the dirt and stains. You guy are great.
Our carpets and spotless and feel so soft!
Both cleaning were sooner than scheduled. There was a bit of mad rushing around
You showed up two hours late. 1:00pm when I was scheduled for a morning appointment. You failed to notify me of my appointment the morning of service and when I called in I was connected to a dispatch who wasn't there but did allow me to leave a message that was not returned until 1:20 pm. Service workers came but had broken machinery or the first application machine that is similar to a spot removing cleaner. The final result was no better than any other carpet cleaning business. One spot still shadowy dirty. Wife immediately noticed it and wants recleaned. Way different than last year. I was using a coupon that promised a free boondocks gift card if I booked a cleaning. And I mentioned that fact when I booked the cleaning. The technician remarked that he was not given any coupons when he left the shop. Dispatch was notified of my dissatisfaction. On the positive, technicians were courteous and friendly and did the best they could with half the equipment. Disposal fee is a joke.
Name removed
Good job, fast and prompt