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based on 33444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courteous, contentious and professional
Excellent
First attempt to have carpets cleaned was very unprofessional and never happened. Zero follow through, didn't call 2 days in advance and then when did show up didn't have the right equipment to do the job. Inconvenienced several people in the process, I said I would never use you, but gave you a second chance. Second time around the appointment staff were nice and helpful, but I was told that I was second in line the morning of August 30, but the cleaner didn't show up until 2pm. Again people waiting for me were put out. Then I get a call from my tenants on August 31 that the carpet was still wet and dirty, that the cleaner only stayed a total of 40 minutes for a five room condo and that they were astounded how filthy the carpets were. You market that carpets are dry in a couple of hours, so false. Now I have to pay for a second carpet cleaner to come out to my place in Pleasant Grove. Awful experience and one in which I will create a yelp account to talk about the bad service. Not to mention I paid $163.00 for this. My name is Name removed and I am not happy about this whole experience. If you were truly interested in customer service, you would refund my money and write me a letter of apology, but that will probably never happen. Now I know why you have "Zero" in your name, quite fitting.
Easy to work with, friendly technicians. The carpet looks nice and dried quickly.
It was easy to schedule. Technicians called and arrived when scheduled. Work was thorough and completed in less time than anticipated. Dog issues were addressed completely.
very friendly technician. Fast and effective, and explained everything well.
Mason was very well informed and worked hard to eliminate stains and do and excellent job for us. Thank you!
We waited and waited and waited and waited. No communication as to when your technician would be arriving even after we called. No one was helpful to help us know when someone would show up. Someone finally arrived early evening after we waited all day. What a waste of our day. No one likes waiting and not have any communication as to what is going on. The carpets looked good but I'm wondering if it was worth the wait.
Great services and timely.
That the carpet dries so quickly with no residue.
Your staff is great, but I'm still a little hestitant that the carpet is getting as clean as it should.
Prompt and on time service
Friendly people
Carpets dry fast
Best carpet cleaning system and technicians! they got my carpets cleaned on an hour's notice and did a better job than the "others".
no chemicals
Great product, and Rick was great
I think you are more expensive than any other cleaner I have used, but my carpets stay clean twice as long -so it is well worth it.
Awesome
Our technitian (Manuel) was very kind, focused, and professional. He accomodated our needs, and didn't take any shortcuts, rather he was very focused and executed all steps of the cleaning process to 100% of the carpeted areas. The Zerorez process is impressive and seems to be enviromentally sound. The end result was impressive. There were multiple stains that Manuel spent extra time to remove, and all were 100% removed successfully! It is our intention to always employ Zerorez for our carpet cleaning services going forward. Thanks for such a positive experience.
I like how efficient the company is.
Chemical free, safe for my baby, environmentally friendly.
The fact that the men wear footies was a good recommendation to me.
The rooms they did about 3 months ago are still very clean.
I like that you don't use chemicals
I appreciate the fact that they park on the street.
More cost effective pricing
I wish your prices were not so high for the extras.
The carpets are really clean
Fast service and decent price.
The efficiency and results
Softness and cleanliness...no residue
Technician is professional and anxious to give quality service
Great results! Very nice people to work with
Technicians are very professional and efficient. I like the type of cleaning Zerorez does.
We have been impressed with, and used Zerorez for several years. The work done is of high quality and the workers are professional in their actions. Thank you Zerorez for taking such good care of our carpet cleaning needs.