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based on 33760 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You always do a great job! And my carpets stay clean way longer than with other cleaners that I have used.
Your person who did was so professional.and considerate also.I think his name was Richard.
Consistently superb results! I credit Zerorez with my carpets lasting longer and looking great.
Zerorez did a fantastic job!!! I had a few stains that I hadn't been able to get out, that were gone. I was getting ready to sell my house and Luke was great. He was very fast but still thorough. I was very impressed with the work and my house felt so much better afterward.
The person cleaning the carpet was on time, friendly, and fast. The carpet was clean and looked like new.
Great service. Carpets look great. Representative was on-time and end result was excellent.
Efficent, professional, appears the results are good. Price is competative.
Area rug looks very dirty, will submit pics
Easy to schedule. Good communication. Good price. Pleased with work done.
Love that my carpets are restored to beautiful without any chemicals in them or the air. Looks and smells great.
they are on time and do a great job. They make sure they ask you if everything has been done correctly
The technician was polite and efficient.
The Zerorez way of cleaning is far better than any other process. I know the science behind it and would recommend it to anyone.
As the carpet dried the dirty spots showed up again. I even spotted a couple of spot after it dried. The edges are still dirty I. The rooms and the stairs. The stairs took about 18 hours to dry. We were disappointed.
We like the cleaning chemicals smell. It was cleaned really good.
Love the way the carpet looks. It dries really fast and the protective coating really works.
The person cleaning our carpet was very polite and did his job well.
Your technician was prompt and courteous. The carpets looked fabulous! I have already recommended you to one neighbor and will to others! Thanks for having such a great service!
The grout around the edges of my kitchen didn't get clean. I texted someone but they never responded about it. Also an area rug got cleaned and a few spots look pretty bad still
Fast and responsive
Your technician was very professional. He did a great job and answered all our questions. He was thorough and our carpets haven't looked this good since they were installed. Please let him know we are very pleased with his work! Chase Rogers is his name and deserves recognition for a job very well done.
Fast, efficient, work done well, friendly, responsive, courteous, clean, explained process, helpful
Fast and friendly service. Carpet looks great.
On time. Cleaned traffic areas well. Serviceman listened to my concerns and gladly re- applied some areas.
We liked the kindness of your employee Jacob. He did a very sadisfactory job
( He is a keeper).
My carpet is clean. The technician was efficient and courteous. I couldn't be happier with the service.
Totally professional and thorough!
good smell after cleaning, pulled up alot of dirt and stain, reasonable rates, willingness to add service, easy scheduling
On time, professional and got carpet cleaned! What more could a customer ask for?
I now have stripes in my carpet. I was hoping that when I vacuumed it would be less noticeable..but it didn't help.
Richard did a great job in the family room & in my office. However, we feel like the trainee (the young man with black hair & a black beard) could have done a much better job pre-spotting the stairs and the hallway, because after the carpet dried, these areas that were the dirtiest because they have the heaviest traffic patterns, didn't look all that much better! Perhaps he needed more training before being assigned the dirtiest areas of carpet in the house. They were both very polite young men, and we did appreciate that.
Our biggest concern is when we printed out the Zerorez invoice, we noticed that we had been charged $40 for the hallway. Richard looked my daughter in the eye before they began cleaning the carpets, and told her that the price for the hallway was included in the price for the 4 rooms! So, why were we then charged as having an XL hallway (something he did not mention at the outset) at $20 x 2, when he had just told us an hour earlier that the hallway was included in the pricing of the rooms? My daughter called your office Friday afternoon (October 13th) not long after they left our home, and was told that you would speak with Richard the technician about this and call her back today. She has not received any calls on her mobile phone Phone number removed, nor have I received any calls on my home phone Phone number removed to follow-up with us, as promised. This has been disappointing and makes us doubt that we would use your services again in the future. Many seniors are living on a fixed retirement income and need to know the exact price of a carpet cleaning job in advance, so they can budget for it. We were really surprised to be quoted one price before the job, and then find additional charges when we received your invoice. That's not good business! Thanks for considering our feedback.
The way your guys explained what needed to be done and why and how