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based on 34276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You have absolutely amazing people working for you! So impressed with their work ethics, professionalism, expertise and efficiency! WOW...I was seriously actively looking at quotes to replace our carpet. I honestly thought it was hopeless, but you have seriously made it look like it can last a few more years. Unreal! Total miracle workers. I am so impressed! Well done!!!
The product was the best we've tried in years... and we've tried several. And we appreciated our technician Dan so much. He was knowledgeable, informative and just a really nice guy. We will definitely be using zerorez for all of our carpet needs!
We loved it but the price for the pet treatment was a little high.
I loved that the dry time was substantially shorter without compromising the clean factor.
There were dirty finger prints on the wall that had to be cleaned along with some chipped paint from the hose.
The service tech was very kind and considerate of our home. He was very personable and interacted in a professional, we would definitely welcome him back any time. There were a few spots that we knew would be very difficult to clean and appreciated the valiant attempt to remove then. There were however few spots that I though would come out easy and were still there once the carpet dried. Other than that, I was very pleased.
Paulo did a fabulous job. I only trust Zerorez to clean my carpets.
The carpets dry fast.
Your carpet cleaner was on time, was very professional and did an excellent job. I carpets looked great.
He was professional and nice. He was knowledgeable and friendly in talking to us and understood what our cleaning needs were, never pressuring us to do more than what we felt was necessary. The carpets were cleaned well and quickly. He gave us some tips on how to dry them faster, which helped us get things moved into those rooms quicker.
Could schedule a few days out. The man that came was nice, worked quickly, and explained what he was doing. The only down side was the 24+ hour dry time.
It was such a smooth, great experience. He explained what he was doing and really listens to what I was looking to get out of the cleaning. My carpet it 1000 times better. Thank you Zerorez
The staff
Our technician did a great job. He was courteous, quick, and a great price! I will definitely use Zerorez again! - Justin
Tech had knowledge, was able to give advice to help with future stains.
Personable.
Prompt and reliable service
Thorough, willing to redo places I asked about
Cleaned and brightened our carpet
Easy to schedule. Well trained and polite technicians. Clean carpets!!!!
Prompt and thorough. Carpet stays clean longer than with other vendor.
Honestly, I think your employees are your greatest asset. We called to have ZeroRez come back and re-clean a couple areas. The girl on the phone was friendly and professional, the tech who did the work was awesome (Spencer), and the customer service rep who followed up with a call was very friendly.
I just want to give a shout out for Spencer too. Not only was he friendly and helpful when he came to re-clean our carpet, he also went the extra mile and re-cleaned the whole area because he did such a good job in the area he re-cleaned, and it magnified the less-than-clean area that had been cleaned the week before. He didn't have to do that, but he wanted to save us time and energy if we had to call for a third time, and he wanted us to be satisfied with our carpet before he left. He offered to take a look at the other areas we may have had concerns with too. He's top notch and I've asked for customer service to put a note on my account that we prefer Spencer be our tech for any future cleanings.
Aside from that, I like that my carpet isn't crunchy when they dry and I don't have a yellow ring around the edges of my carpet. It just looks, feels, and smells clean.
My carpets look great, they were able to remove a huge red nail polish stain, and the employees were very nice and professional.
The carpets did not look any cleaner. He oversold me on the pet products.
Friendly, communicative, on time, thorough and happy with the results.
Carpets looked new again!
Best technician ever
Good job, clean and dried fast - he got out some stubborn stains
He did a great job and was very pleasant to work with.
A more thorough job - our carpet had streaks of clean and dirty after all was finished.
The service was amazing......Your tech. did such a great job and was so great to work with.
Zerorez is the best......
Great service!!
Great service. Perked up our carpets. Brighter than they've been in a very long time.