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based on 33449 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our service rep Braydon was wonderful. He was personable, well trained, thorough, and knew his job well. He did a fabulous job and we appreciated having him in our home. Send him back each time!!!!!
Pam Infanger
The carpets look great after the cleaning. The employees take care to make sure that they have on shoe coverings and protect wall corners. They are courteous and explain what we need to know and answer questions.
Friendly associates- Excellent Service - Clean Carpets!
Quick and nicely done thank you
Fast and clean products
I'm excited about having both a 15 year guarantee on my tile grout sealing as well as a 10 year protection on my carpet. The carpets and tile look great and the whole project was done very quickly with care for the protection of my home (eg walls, furniture).
I like the clean carpet and carpet protector that I paid extra to spray down. Long lasting protector is a wonderful thing!
We have been using Zerorez for many years. You have always had friendly and helpful technicians. And they listen to your needs.
Our latest experience was all of the above, and that is why we have returned to Zerorez. However this last time they weren't as thorough as in the past.
We didn't notice until the carpets were almost dry. They dried quickly, we had our furnace set at 76 degrees with fan on constant, plus we had overhead fans running top speed in all rooms.
After they were dry we found the work was not done as well as previous cleanings. The areas close to baseboards in several areas, were still soiled and some of the spots we had mentioned were still visible. We first noticed when we walked to the edge of the kitchen where we go down the stairs, they had not gone to the edge of the top of carpet by as much as an inch or so. Other areas were not the quality we expected from you.. So sorry. Glad you asked. Thought you would like to know. Thanks.
Fast. On time. Great job.
The technician was really friendly and explained what he was doing. James was great.
The employees that came to my house were incredibly knowledgeable and efficient. They were also friendly and respectful of my home. My carpets needed a good cleaning. I was so impressed with how they looked after the cleaning was complete. Everything dried quickly. I will definitely use Zerorez again!
Good service.
Great service. Perked up our carpets. Brighter than they've been in a very long time.
You have absolutely amazing people working for you! So impressed with their work ethics, professionalism, expertise and efficiency! WOW...I was seriously actively looking at quotes to replace our carpet. I honestly thought it was hopeless, but you have seriously made it look like it can last a few more years. Unreal! Total miracle workers. I am so impressed! Well done!!!
The product was the best we've tried in years... and we've tried several. And we appreciated our technician Dan so much. He was knowledgeable, informative and just a really nice guy. We will definitely be using zerorez for all of our carpet needs!
We loved it but the price for the pet treatment was a little high.
I loved that the dry time was substantially shorter without compromising the clean factor.
There were dirty finger prints on the wall that had to be cleaned along with some chipped paint from the hose.
The service tech was very kind and considerate of our home. He was very personable and interacted in a professional, we would definitely welcome him back any time. There were a few spots that we knew would be very difficult to clean and appreciated the valiant attempt to remove then. There were however few spots that I though would come out easy and were still there once the carpet dried. Other than that, I was very pleased.
Paulo did a fabulous job. I only trust Zerorez to clean my carpets.
The carpets dry fast.
Your carpet cleaner was on time, was very professional and did an excellent job. I carpets looked great.
He was professional and nice. He was knowledgeable and friendly in talking to us and understood what our cleaning needs were, never pressuring us to do more than what we felt was necessary. The carpets were cleaned well and quickly. He gave us some tips on how to dry them faster, which helped us get things moved into those rooms quicker.
Could schedule a few days out. The man that came was nice, worked quickly, and explained what he was doing. The only down side was the 24+ hour dry time.
It was such a smooth, great experience. He explained what he was doing and really listens to what I was looking to get out of the cleaning. My carpet it 1000 times better. Thank you Zerorez
The staff
Our technician did a great job. He was courteous, quick, and a great price! I will definitely use Zerorez again! - Justin
Tech had knowledge, was able to give advice to help with future stains.
Personable.
Prompt and reliable service
Thorough, willing to redo places I asked about
Cleaned and brightened our carpet
Everything.