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based on 34273 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
increase the size of the rooms included in the deal. It was fairly expensive.
Very thorough and the house does not smell like chemicals.
Clean better the corners.
I believe they did a good job in cleaning my upholstery. I did have some problems with residual odors.
Tech was very fast and answered all my questions even took the time to find prices for extra services.
The technician was fine - he did a good job. I have had you come many times and have had all the same rooms cleaned each time. For some reason this technician said that the very same rooms I've had cleaned for years needed to be billed as 2 rooms each. I have your master protection on the carpet and have never had anyone try to charge me for 2 rooms for my family room and master bedroom each. That is twice what I would normally pay. I told him and he said he would do the master bedroom as one room but not the family room. It felt a little odd to me since I've had your company out many, many times and had to pay more for the same service. I was disappointed.
Great service and my carpets looked and felt good to walk on
Product works. Great staff
We really enjoyed our man on the scene. He was very helpful removing stains etc. The only suggestion I have is that at the end of his sweep against a wall or other end point the carpet was often left very wet.
Quick scheduling, great work, professional representative.
Your very good at what you do
My carpet looks so good - they were on time - and were efficient in getting them done!
I am very pleased and highly recommend Riley and his partner!
The carpet looks better than it ever has after being cleaned/
The service was great! The tech broke down what the costs would be and offered other services as well.
you get it clean
Very professional tech and a job well done.
Environmentally safer, no chemical smells, everyone who's ever come to clean exceptionally hard working, knowledgeable, friendly and goes the extra mile!
Explain the pricing better after it's all done.
I paid extra money for better smell but it was a waste of money. Smells exactly the same as before
I've used zerorez for years and will continue to do so for many more.
Very professional and courteous. A pleasant experience all around.
Friendly and fast service
I feel for what I paid I didn’t get the cleaning I should of got for my house and some of the areas are clean and rest of carpet is still not clean even with extra money I paid for with there cleaner at 75.00$ a gallon in one of bedrooms. 🤮
Amazing work! You get more than what you pay for, plus the employees are so professional while still maintaining great conversation! There’s nothing that I hate more than awkwardly having someone clean your house and not being able to really talk with them! But not Zerorez! Ask for Roy! He’s the best! Highly recommend!
I liked scheduling on line, and that I could get a time in a couple of days.
I liked the technician that came. He was friendly, efficient, did good work and was clear on costs.
customer service and technician were very helpful and knowledgeable.
Seemed pretty good. I don’t know much about carpet cleaning, so I can’t qualitatively rank it.
Your Tech was very pushy tried to up-sell me in everything! He quoted me $200 more than I planned on paying. He cleaned 2 rooms, 2 halls, 2 stairways with one of the rooms pet treated. He quoted me over $500 after I told him I needed to keep it around $300. My elderly father had an accident in his room and we are planning on replacing in the next few weeks. He wanted me to pet and bio-hazard? Treat??? Even after I told him we just need to get up the stains well enough till we replaced the carpet. He spent
more time talking than cleaning the carpet Even after I told him I was very busy. The carpet clean looked great. However, not any better than our local vendor Wasatch Carpet. They only have charged us $700 for the entire house. A 5600 sq/ft home 7bd/ 2 LV/ 1 dining room. Finally, the price and the hard sell and the chatty technician is why I will not use your company again or recommend it. He was very nice and polite just wasted too much of my time. I have worked in customer service for the past 35 yrs. I almost never complain but felt you could use this constructive criticism
clean carpet without residue
They arrived promptly and did an excellent job.