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based on 34273 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wonderful
Your service was excellent. I will recommend you and use you again. The technician was great ! He answered all my questions and clearly explained all the options. My carpet looks great. Name removed
The technician was very professional and very thorough.
Your up sell techniques are too much. A $200 small townhome job almost turned into $500 when your guys recommended bio treatments. They started by recommending one room. When I agreed they tried to push it to 3 rooms. I finally just told them to clean the carpets and forget the bio treatments. I won’t recommend zerorez because $200 should get me clean carpets for that small of a unit regardless of the conditions. Do I really need to spend $500 to clean less than 100 yards of carpet?
No chemicals
On time and looks great!
Great customer service very knowledgeable ,fast and efficient.
10 star
The carpet was cleaned very quickly and looked great. It dried quickly also.
Love the service and no chemicals cleaning!
We just bought a house and decided to have it cleaned before we moved in even though the previous owners had it cleaned. It was amazing how much cleaner it was when our technician finished. He was also very knowledgeable and personable. It was a very good experience.
I like it when you come when you say you will be there. Your young person was very efficient and well trained. your products are well advertized and a great job is done.
The carpet is clean.
Very clean and dry in short time compared to others I’ve used.
I had a problem with a strong smell after the upholstery cleaning in the items cleaned which was very slow to disappear. I would recommend giving customers the option of no fragrance with their cleaning. Some people are quite sensitive to fragrances.
That they are environmentally safe.
The carpet cleaning was fast, efficient, and the carpet looked great after they were finished.
The service was good, but I thought the price was higher than others.
Fast and clean
The carpet technician was fantastic.
The guys who came to clean my carpets were very respectful and clean, protected all the corners of the walls and wore shoe covers. I was very impressed with them.
Friendly service. Polite technicians. Easy to schedule appointments.
He did an amazing job on our carpets. We loved how he walked us th through exactly what he was going to be doing.
Very professional and carpets are amazingly clean... even OLD carpets!
Great service technicians and great cleaning
Some of my pet spots looked good at first but after it dried. It looked like they were bigger. Do not know if the Amy of water they used helped spread the stain out more
Fast
Reliable
Non Toxic
My carpet did not get clean at all. The employee was new and did not know how to clean effectively and left spots of where he pretreated the carpet cleaner than the rest and it showed horribly! Had to call and reschedule to have another employee come out to redo it and was told they could not until 3 days later. I expressed dissatisfaction and they sent to others out including a supervisor who said the first guy had only been trained 3 weeks and did not understand why he would have left it looking like that and did not do s proper job. They ended up using a scrubbing machine to get the rest of it looking like the cleaner spots and it worked. Overall not really satisfied with this company and will not be using them again.
The service agent did a GREAT job. Thanks
Call before coming. Explains exactly what they'll do after listening to what I want to have done. Quick but thorough. Great clean carpets everytime!