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based on 34252 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very responsive and helpful. He also did a good job upselling me on service that I needed, so give him a bonus or something.
We have upstairs a 30 plus year carpet in our living room. When it was cleaned, it turned out very nicely. In the basement there were some stains that came out. So we were pleased with our experience.
Friendly service
Quality of the work, I found out about you guys thru a coupon for $25 a room.
When the service tech was supposed to charge me I couldn’t find the coupon right away, but he claimed the sale has ended last month and charged $33 per room. Then after he left I found the receipt and it stated sale was thru 03-31-21
But overall was easy to schedule, and my carpets where left super clean even tho I had quite a few stains in two of the rooms out of three.
We like the cleaning process of not using chemicals for cleaning agents.
Good communication and delivery of service
Prompt and efficient service. We are very happy with the technician and the work he performed. Job well done!
Prompt, friendly and the carpets are very clean and fresh!
the technician arrived early got our carpets cleaner than I expected possible and was very efficient and quick, followed COVID Protocols and was pleasant to work with
Conrad did an incredible job!
Carson from Zerorez arrived on time and did a great job. He was very kind and respectful. Would request his service again. Thank you!
Didn’t get stains out and carpets don’t look that much cleaner
It’s expensive
Carpet dries fast looks great great service reasonable price!
$500 for 2 1/2 hours is a lot but they did a good job
Austin was professional and explained things to me so I could make the best decisions. He did a wonderful job on my carpets
Thanks
On time, vehicle tracking. pleasant cleaner who was easy to talk to. He did an excellent job, quickly. Our carpets haven't been this clean since we installed them over 10 years ago.
They were fast but thorough in there cleaning and also got out some spots I didn't think would come out
The technician was great. But my carpets feel even dirtier. The carpet is like sticky and feels gross when you touch it. Like it’s filled with soap and wasn’t rinsed out?
I just need to see how it holds up over time.
the carpet looks good, the waves went down, but I don't see or feel any difference in the "extra protection" coating that the person who was here sold us on. It feels kind of like the anti-rust protection a used car dealer tries to sell when you buy a car, anything to squeeze a few more dollars out of us. I think I'll use someone else next time, so see if they use the same tactics. I would rather just get the great cleaning I ordered, and not worry that the bill will actually be three times what I was planning. So much for zero residue, right? Just a little bit disappointed in the full experience
Good communication. Great employee that did a very good job cleaning our carpets.
Easy to schedule, nice employees, carpets came really clean,
My carpets looked better and my tech was very nice, but I just had a lot of spots and I went over it again the next day with a rug doctor and the water was still black.
Clean fresh carpets at a very good price ... great technicians every time! Easy online scheduling and payment.
Happy with the cleaning, carpet feels new again
Great job. Looks great. Young man your employee did a great job.
Good cleaning. The technician was polite and professional, and took care not to damage the home. The cleaning was done quick and well. The price was fair.
I was very disappointed that I was not told what the room sizes needed to be to get the quoted rate. I was caught off guard with the price I was quoted and the actual price. I felt it was a bait and switch
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The next day there were brown spots on the carpet that weren't there before so I got out my carpet shampoo and rag and tried to clean them. I can still see a little stain. I should have taken a photo and let you know but I didn't think of it until later.