Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33909 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 6, 2011 — Rated 9 out of 10 by W.G. Zerorez Salt Lake City
What do you like about our products and services?

The technician was courteous, competent, and friendly. The system worked well and the carpet is very clean.

Report a concern   September 6, 2011 — Rated 10 out of 10 by K.L. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez has done the very best job on my carpets that are light in color and become heavily soiled because we have two power wheelchair users living in the home.

Report a concern   September 5, 2011 — Rated 9 out of 10 by R.H. Zerorez Salt Lake City
What do you like about our products and services?

Very thorough and friendly.

Report a concern   September 5, 2011 — Rated 9 out of 10 by E.N. Zerorez Salt Lake City
What do you like about our products and services?

The Service is quick and great, and the technicians are polite and wonderful. The carpets were clean and no funny smells left behind. The best service ever.!!!!

Report a concern   September 4, 2011 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

I love that there is no soap used to clean my carpets! When I had my carpets cleaned before (using someone else)
they always got dirtier faster! Not with Zerorez! My carpets look great!

Report a concern   September 4, 2011 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

The results were amazing. We hadn't had our carpets professionally cleaned in many years and, with several small and active children in our home, our carpets were in tough shape. I was amazed that when they were done, everything (including an area rug I wasn't sure could be salvaged) looked nearly brand new. I will definitely use this service again, and will recommend to family and friends.

Report a concern   September 4, 2011 — Rated 10 out of 10 by D.T. Zerorez Salt Lake City
What do you like about our products and services?

We liked the other services offered like vent and grout cleaning.

Report a concern   September 4, 2011 — Rated 7 out of 10 by M.K. Zerorez Salt Lake City
What could we do to improve?

While the cleaning was fine your "protectant" leaves something to be desired. I was told that liquids would bead up making it easier to clean up. I just tested 5 areas and all failed to bead. The water just soaked in like nothing was there. For this I paid $100.00!

Report a concern   September 3, 2011 — Rated 10 out of 10 by A.C. Zerorez Salt Lake City
What do you like about our products and services?

We are amazed! Our carpets are in incredible and our dining room chairs look like brand new!

Report a concern   September 2, 2011 — Rated 7 out of 10 by C.W. Zerorez Salt Lake City
What could we do to improve?

Do a better job of removing spots from carpet at the first appointment.

Report a concern   September 2, 2011 — Rated 10 out of 10 by S.D. Zerorez Salt Lake City
What do you like about our products and services?

Our carpets and stairs look great and we had some pretty tough oil-based stains on light colored carpet. It really does look almost new, just like they advertised. It will be interesting to see how long they keep looking nice or if the stains reemerge like the last time we cleaned our carpet with a rented machine.

Report a concern   September 2, 2011 — Rated 10 out of 10 by S.G. Zerorez Salt Lake City
What do you like about our products and services?

I did not like the first guy that you sent, did a very poor job and he came off quite testy when I questioned him about a few things. Tried to tell me how to fill out the opinion questionnaire. But I was way impressed the way that your company was willing to make it up to me. The other guys you sent did a wonderful job and the one with the name tag Manny was very well mannered and I liked his disposition. I would not think twice about recommending you to all of my friends and family. I have done 35 years in the retail customer service industry and I really like the way you guys do business. My carpets are almost 20 years old and they look almost new after you sent workers that used your equipment correctly and weren't afraid to work hard. Thank you again Zerorez!!!

Report a concern   September 1, 2011 — Rated 10 out of 10 by K.P. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez cleaned my carpet (which is over 15 years old}the last two times, and never have I had the carpet stay nice for as long as it does with your system. Professional, polite, clean cut representatives are a bit of fresh air too!

Report a concern   September 1, 2011 — Rated 10 out of 10 by R.K. Zerorez Salt Lake City
What do you like about our products and services?

You were very quick to respond to our needs. The technician was wonderful and very informative. Our problem was resolved. Thanks so much!

Report a concern   September 1, 2011 — Rated 10 out of 10 by R.D. Zerorez Salt Lake City
What do you like about our products and services?

We were happy with how the carpets were cleaned.

Report a concern   August 31, 2011 — Rated 10 out of 10 by D.T. Zerorez Salt Lake City
What do you like about our products and services?

MADE SURE WE WERE SATISFIED. CHUCK WENT THE EXTRA MILE TO MEET OUR NEEDS.

Report a concern   August 31, 2011 — Rated 3 out of 10 by P.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

An hour late to our house. We payed extra to get an enzyme treatment for dog odor from the last residents of the house, and it didn't make much of a difference, the odor is still very strong in a couple of the rooms.

Report a concern   August 31, 2011 — Rated 10 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

clean cut, shoe cover wearing, ID wearing technician
carpet is CLEAN no residue
I'm extremely happy!

Report a concern   August 31, 2011 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Excellent service, polite! My home did not smell like chemicals.

Report a concern   August 31, 2011 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

Your products leave my carpets amaZingly clean with no soap residue.

Report a concern   August 31, 2011 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

My carpets were done very quickly and look and feel so clean. You can tell there is no residue because there aren't any strong perfume scents left behind. I will definitely be using zerorez again.

Report a concern   August 31, 2011 — Rated 0 out of 10 by J.G. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We had our service last week and we were very disappointed. The carpets are just as they were before, and we do not have that "just cleaned" look or feel or smell. We have nice, newer carpet (just installed last year) but there was no improvement and areas that still were dirty and even smelly. We wished that we had not spent the money for a cleaning that ended up very sub-par.
We would not recommend Zerorez at this point to anyone.

Report a concern   August 30, 2011 — Rated 10 out of 10 by L.M. Zerorez Salt Lake City
What do you like about our products and services?

I love my carpet, you really make them look like new. Also, I had the youg tech clean and seal my tile. that device works magic with the grout. And a special thanks to the tech, he was on time, explained you services, did the work in an efficent manner, was good to answer questions and he was nice to my dogs. He deserves brownie points. Thanks again.

Report a concern   August 29, 2011 — Rated 3 out of 10 by E.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was disappointed when I went downstairs and moved the sofa to discover the carpet had not been cleaned there. I removed almost everything from every room making this a slam dunk super-fast ultra-easy cleaning job. I have one sofa. When we moved the sofa to a different room it was really devastating to find the carpet hadn't been touched. Where the cleaning was done, the job was fabulous. Bot I've never had a carpet cleaner not move the sofa pieces. I want to love Zerorez--the concept is terrific, but I need to count on you to be thorough. Isn't that fair?

Report a concern   August 29, 2011 — Rated 10 out of 10 by L.L. Zerorez Salt Lake City
What do you like about our products and services?

Simply summarized: It works! Carpets get clean and stay clean!

Report a concern   August 29, 2011 — Rated 10 out of 10 by S.N. Zerorez Salt Lake City
What do you like about our products and services?

I loved the fact that everything is natural and clean. Also, our technician was polite, helpful, and informative. I would request Charles West, again. Our home feels so clean and fresh! Thank you Zerorez!

Report a concern   August 29, 2011 — Rated 9 out of 10 by W.S. Zerorez Salt Lake City
What do you like about our products and services?

I like how soon you are able to move furniture back into a room.

Report a concern   August 29, 2011 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

Nice and friendly service techs. The cleaning system really deep cleaned our dirty carptes.Appreciated the work being done after business hours so we did not interrup our business.

Report a concern   August 29, 2011 — Rated 7 out of 10 by S.E. Zerorez Salt Lake City
What could we do to improve?

You do excellent work. Thx.............se

Report a concern   August 28, 2011 — Rated 10 out of 10 by B.I. Zerorez Salt Lake City
What do you like about our products and services?

Friendly. On time. Very clean! Reasonable price!


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