Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33909 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 20, 2011 — Rated 9 out of 10 by D.R. Zerorez Salt Lake City
What do you like about our products and services?

Your technicians do a very good job of cleanning our carpets. This is our 2nd time using ZeroRez and, from the results so far, we plan to use ZeroRez forever!

Report a concern   August 20, 2011 — Rated 10 out of 10 by N.G. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very professional and the carpet area cleaned came out great!

Report a concern   August 19, 2011 — Rated 5 out of 10 by C.N. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The operator put two large scratches on the wood floor next to the dining room that he cleaned. We call the company and a supervisor came by and took pictures of the scratches, but we have not heard back from the company yet.

Report a concern   August 19, 2011 — Rated 6 out of 10 by H.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The first time we had our carpet cleaned with your company it was very clean afterward, this time we had only the stairs cleaned but there are two big spots still there. Otherwise everything was fine.

Report a concern   August 19, 2011 — Rated 9 out of 10 by D.B. Zerorez Salt Lake City
What do you like about our products and services?

clean, professional, prompt.

Report a concern   August 19, 2011 — Rated 10 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

Customer service was excellent! Super friendly!

Report a concern   August 19, 2011 — Rated 10 out of 10 by R.W. Zerorez Salt Lake City
What do you like about our products and services?

The carpets were very clean. However, we noticed a spot after the carpets dried. Can the technician come and just spot clean that area? We were very happy with our technician. He did a grat job and was vey personable. Thanks. I'd be happy to recommend you to others.

Report a concern   August 18, 2011 — Rated 10 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

This was my first time using Zerorez. I was very pleased with the technichian and the cleaning. Will definately use Zerorez again.

Report a concern   August 18, 2011 — Rated 9 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

No residue. Friendly service. Clean carpet.

Report a concern   August 18, 2011 — Rated 10 out of 10 by W.B. Zerorez Salt Lake City
What do you like about our products and services?

First time u have clean here and it looks great

Report a concern   August 18, 2011 — Rated 9 out of 10 by J.F. Zerorez Salt Lake City
What do you like about our products and services?

Dried quickly and natural!

Report a concern   August 18, 2011 — Rated 10 out of 10 by R.P. Zerorez Salt Lake City
What do you like about our products and services?

I like that it does not leave any chemicals or residue in my carpets. I like your prices. Your people where flexible when I need to switch times and the gentleman who came to my house was prompt, friendly, knowledgeable and got the job done in a quick manner.

Report a concern   August 18, 2011 — Rated 8 out of 10 by D.M. Zerorez Salt Lake City
What could we do to improve?

Cost

Report a concern   August 18, 2011 — Rated 10 out of 10 by C.O. Zerorez Salt Lake City
What do you like about our products and services?

I had most of my rooms cleaned and the ones that were not cleaned you definitely could see the difference like night and day. The gentleman was very quick. Plus when I cleaned my own carpets in the past with a rental or had sears it looked more gray. I have kids so I know I will be making future calls to clean again. You did such a fantastic job no worry about trying to keep it clean. I will call again when it gets too dirty for me to stand.

Report a concern   August 18, 2011 — Rated 10 out of 10 by B.H. Zerorez Salt Lake City
What do you like about our products and services?

I like your knowledgeable and friendly team members.

Report a concern   August 17, 2011 — Rated 9 out of 10 by S.A. Zerorez Salt Lake City
What do you like about our products and services?

The technician explained things to me, and it looked great and smelled nice when he was finished.

Report a concern   August 16, 2011 — Rated 9 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, helpful and reasonable technician that did an excellent job

Report a concern   August 16, 2011 — Rated 10 out of 10 by K.C. Zerorez Salt Lake City
What do you like about our products and services?

Your tech was able to get stains out. Looks great

Report a concern   August 16, 2011 — Rated 10 out of 10 by K.H.P. Zerorez Salt Lake City
What do you like about our products and services?

Great service. Great product. Great customer service and a fantastic representative. We love everything about this company and we will recommend Zerorez to everyone we know.

Report a concern   August 16, 2011 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look incredible. They were beautifully cleaned. I was so worried about them because we had so many stains and I thought the life of our carpet was over. Charles did such a beautiful job and they looked new after his work. I was thrilled!

Report a concern   August 16, 2011 — Rated 7 out of 10 by S.O. Zerorez Salt Lake City
What could we do to improve?

price

Report a concern   August 15, 2011 — Rated 10 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look wonderful-better than they did when we bought our home three years ago. The technician was friendly and kind to me and my children without being creepy. When you call to have a service done in your home, it can be scary because you don't know who is going to be in your home. But I was put at ease immediately.

Report a concern   August 15, 2011 — Rated 10 out of 10 by J.O. Zerorez Salt Lake City
What do you like about our products and services?

Your quick response and results of the service were greatly appreciated.

Report a concern   August 15, 2011 — Rated 10 out of 10 by S.P. Zerorez Salt Lake City
What do you like about our products and services?

Awesome service: fast, professional, and flexible!

Report a concern   August 14, 2011 — Rated 10 out of 10 by A.B. Zerorez Salt Lake City
What do you like about our products and services?

My tech. Was very professional and my carpets look wonderful. Thank you

Report a concern   August 14, 2011 — Rated 7 out of 10 by D.M. Zerorez Salt Lake City
What could we do to improve?

I was not happy with your inability to remove stains!!!

Report a concern   August 14, 2011 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

The service was very fast, the quality is untouched by others and the tech that cleaned my carpet was very professional, frendly and I was very comfortable having him in my home.

I did not think that my carpet would come clean but it did.

Great Job.

I am your customer for life.

Report a concern   August 14, 2011 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

The young man who cleaned our carpets was very knowledgable and helpful. He explained why our carpet were getting bumps in them (high traffic area, carpet not pulled tight enough when installed) and how it could be fixed (have it stretched tighter in certain areas). The carpets were soft after they dried, unlike other companies that leave them stiff feeling. He was fast and friendly.

Report a concern   August 13, 2011 — Rated 10 out of 10 by E.L.N. Zerorez Salt Lake City
What do you like about our products and services?

My carpets end up being amazingly clean with much less moisture left than other providers I've used in the past. Personnel are always prompt AND (more importantly) they don't push to add services or items that cost more. I very much appreciate that!

Report a concern   August 13, 2011 — Rated 9 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

Good follow-up on appointment time. Friendly service. Good results.


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