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based on 87628 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always courteous and thorough
Twice I was misinformed by the person(s) on the phone. The phone communication was different from the next phone conversation or the actual information.
1). When I called to schedule I said I wanted tile and grout cleaning and grout sealing. The verbal estimate did not actually include sealing. I didn’t notice that sealing was not in the written estimate I received, so when the work was completed, the invoice was approximately $100 more than I was verbally quoted and expecting.
2). I wanted early morning and even scheduled several days out, but I was told the only scheduling window was 10-1:00. But I understood the scheduler to say I would be an early call. I had to reschedule when the confirmation indicated the tech could arrive as late as 1:00. I had to reschedule.
3). My next window was early morning. The confirmation call said I was first on the list at 8;00. When the tech didn’t arrive by 8:30, I called and was told my window was 8:00-11:00. My first conversations didn’t match the day-of conversations.
I think your phone schedulers tell customers one thing to make the sale, and then subsequent communication appears to be different from the original call. Although I’ve used ZeroRez multiple times, I felt this scheduling communication caused frustration and angst more than once causing me to re-think whether ZeroRez is my best choice for tile cleaning and sealing. I may need to do more research on price and scheduling next time.
Excellent service
I have been very happy with your services for many years now, and recommend you each time I'm asked if "I know a good carpet cleaning" company. You have cleaned my carpet for a LONG time, and in the past have also cleaned dining room chairs that I purchased used, and were just SO dirty (white cushions). You made them look new again!
Zac did a good job with the cleaning we needed, which included carpeting, an area rug, a runner rug, a kitchen chair (upholstered) and our kitty's loveseat. Some big challenges due to Kitty's illness, and Zac seemed to get them all taken care of. I've been using ZeroRez for a number of years, both in my own house and my mother's home when she was still there. I was always happy with the end result.
The service was great
The last time we use your services at a different home the experience was better but overall we appreciate the work.
woodwork and bottom of walls got scratched
rep only used 1 corner post going up the 15 stairs and knicked walls
some areas were very spotty with cleaning next to dressers
with all the hype and advertising you do, I expected my rug to be spotless when finished. The tech did say he might not get all the dirty areas perfect but I didn't think it would still look like it did before. Also, your advertising states that there would be no crunch well there is. You offer a great price but with all the work of moving furniture and such before arrival is hard on the elderly. Sorry just not happy
pricing was on the high side
Clean up nder the couches
Took the smell out of my carpet. Technician Mario was very nice, professional and knowledgeable.
Cleaner did a great job.
The technician was very professional and explained what was being done and additional recommendations to improve our results.
The technician was on time, friendly, informative and very nice. He explained everything and was even nice to my (unfriendly) dog! Thanks!
Carpet looks great. The person that was here did an excellent job.
It took almost 20 hours for the carpet to dry and now we have a musty smell. I believe your equipment, for some reason, was not able to suck up the water well enough so that the carpet could dry in a reasonable time.
Right now I’m researching the internet for ideas on how to get rid of that musty smell.
The carpet cleaned very well and the person doing the cleaning knew exactly what to do.
My cleaner was great !
I like that they are non toxic and get the floors clean.
The technician was on time and did a great job cleaning the carpeting and tile and grout.
In 6 hours it was almost completely dry. Pleasant operator, no mess.
Matt suggests different ways to get the best results after each cleaning. Gets the job done quickly but efficiently.
The tech was very transparent on my pricing. Was very polite and made the process seamless. Carpets came out great and so did our tile highly recommend.
I am very likely to recommend! Quinn was a definite 10! He was friendly, conscientious, helpful and very thorough in his effort and explanations!
Jose is amazing, we are so pleased with the great job he does.
Chemical free process is critical to our health. The cleaning job was amazing, very well done.
First I want to say that, Ezekiel, the technician was the BEST!! He was the most professional and did such a wonderful job! The carpet looks so amazing!! I’ve already recommended Zerorez to friends and family!! Thank you again for such awesome results!!! So very happy!
Technician was professional and courteous, explained various aspects of our job thoroughly. We are very pleased with the results.
Excellent job, technician was courteous and on time.