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based on 84512 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Zero tec did a great job at cleaning my carpets!
Brian was professional and did a great job
Carpets look great!
John did a very good job and was very courteous.
Thank you!
He showed up on time, the technician was very nice, and professional, and our carpets look great!!
Although I’ve used ZeroRez in the past, and liked them, I have not used them lately.
It seems that a person with my same name used them and, because my email address was already in your system, this survey and invoices were sent to me by mistake.
You may want to determine the real email of whoever recently used your service so this can be corrected…
The Service Tech as very polite and knowledgeable. Arrived on time after moving the
time up. Products we like because carpet did not feel stiff. We will use you again and
hopefully get the same tech.
My whole experience was absolutely wonderful. I think the technician‘s name was Rob. He was so friendly and he looked at my carpets and I have a few dogs and she was very kind and he didn’t chastise me because I had peace stains. I will definitely have you back again!
Very professional. Only suggested what I really needed. Showed the urine spots from a roommates cat. Which now grosses me out so I will need them to come back again soon. Carpet was dry in 4 hours. Thank you!!!
Great service with great results!! Our carpets really bounce back nicely after they are cleaned with Zerorez! I always highly recommend them to my Real Estate Clients!
On-time, professional, great job on my carpets.
i felt like the price was to high after the employee got here and explained how much to clean 3 dog urine spots would cost, but since he was here i agreed to pay the extra charge
There was no chemical scent and they communicated very well with me during my service. I believe his name was Frank. He did great
The upholstery in the vehicle was not worth cost. Few water stains left. Tech left without notification.
We were not pleased with the cleaning of our tile. The grout was left discolored, and the tile itself has a tacky residue feel to it. Nothing worse than feeling like you wasted money.
No chemicals, reliable service, good communication, carpets look great when finished.
Great service.
Thank you.
First off you don’t move furniture of any type at all. Then you guys showed up a hour early and no call then sent a trainee to do the lead tech job to ask if it was ok to be early. So your communication sucks and then i was surprised that the techs didn’t offer to seal the grout or to do upholstery or any of the carpets. I said I would try you guys out and I won’t use you guys again. Don’t get me wrong the techs where nice. But having been in the business for 13 years I find it interesting zerorez Doesn’t offer other services
The employee was super nice and tried to make things right but there are several yellow stains throughout the carpet that he was not able to remove. Not sure why because other areas came out fine.
I feel like you are extremely overpriced for the amount of work done. And I think the only thing that could be made right would be a partial refund.
I wouldn’t want the service technician to come back as he did his best and that would feel uncomfortable
Prompt, efficient. Job well done.
Our tech Spencer K was great
Your tech did a great and efficient job . Floors look great.
Your technician was ready nice helpful.
Easy to schedule. Fast accurate quote. Reasonably priced. Fast, friendly technician. Carpet is VERY clean!!
Love this service, only people I like to have clean my carpets, showers, floors etc. Gentleman who came was as usual with this provider did a great job and was personable. I would not use any other provider to touch my carpets!
Technician was determined to make sure I was pleased with his work.
Professional people. They did an amazing job. Will not hesitate to contact them again.
I am impressed with your system because my carpets are thoroughly cleaned. No carpet stiffness. The carpet dries quickly too.
I don't really understand how it works but please continue. I tell all my friends with carpet about Zerorez. Thanks, Sue
Zerorez was very efficient, on time, and the technician, Kobe was very good in explaining the whole process.
Your product is very good plus I had a young man who did a beautifuf job beside being very polite and helpful. His name was David Mitchell.
Easy online scheduling, prompt, and courteous technician. And of course, my carpet looks great!