Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84508 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 20, 2022 — Rated 10 out of 10 by V.L. Zerorez Phoenix
What do you like about our products and services?

I couldn't be more pleased with Zerorez.
Not only are they are very organized, and do a phenomenal job.
The 2 individuals that came to my home on separate occasions were professional well-dressed and polite.
I also am impressed with the flexibility of scheduling.
Vince Last name removed

Report a concern   October 20, 2022 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Steam cleaning my carpets come out so much cleaner than the regular soap systems. The technician was very kind and informative. What a great company!

Report a concern   October 20, 2022 — Rated 10 out of 10 by A.E. Zerorez Phoenix
What do you like about our products and services?

Quality work, friendly & on-time. Thank you!

Report a concern   October 19, 2022 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Customer service was great.

Report a concern   October 19, 2022 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   October 19, 2022 — Rated 10 out of 10 by D.N. Zerorez Phoenix
What do you like about our products and services?

Carpets come out much cleaner with Zerorez as compared to other companies. Staff are professional and courteous.

Report a concern   October 19, 2022 — Rated 10 out of 10 by Sunny Ankrom Zerorez Phoenix
What do you like about our products and services?

This was my first experience using Zerorez. Due to a cancellation my appointment time was pushed back a few hours which actually worked very well for me.
Colin was the carpet tech he was very professional. He explained all the issues and options to me in detail. We do not have carpeted rooms we have area rugs and several runners. We are pet lovers, owner’s. Our new “puppy” left several messes his first several months…That being said they all cleaned up very well. The rugs look much cleaner,brighter and no residue is a huge plus.
If there is a down side was the cost. Our area rugs are not very large nor or the runners. However this has not deterred us from considering using their services. I am very pleased with the results and in the future consider Zerorez for our rug and upholstery cleaning. We will recommend Zerorez to family and friends.
I did order a small bottle of the zerorez carpet cleaning solution for those unexpected messes.

Report a concern   October 19, 2022 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

My carpet turned out really clean.

Report a concern   October 19, 2022 — Rated 10 out of 10 by Bill Finch Zerorez Phoenix
What do you like about our products and services?

The guys came out and got my floors both carpet and stone floors and grout looking like new. They were respectful of my home and my Dog. Very reasonable price for all the work they did. I will definitely use Zerorez again.

Report a concern   October 19, 2022 — Rated 10 out of 10 by John Wallick Jewelry Diana Wallick Zerorez Phoenix
What do you like about our products and services?

It is easy to make an appointment and the technician calls when he is on the way. Technician is always on time and if they will be a little early he calls to see if it is okay if they come early and it always is.

Great job at cleaning the commercial carpet and mats in our store. We would never, ever use any other service.

John and Diana Wallick
John Wallick Jewelers

Report a concern   October 19, 2022 — Rated 10 out of 10 by Sean Bergin Zerorez Phoenix
What do you like about our products and services?

They were on time and did great job on the carpet s.

Report a concern   October 19, 2022 — Rated 10 out of 10 by P.W. Zerorez Phoenix
What do you like about our products and services?

The technicians were very knowledgeable and thorough. Will be requesting them again

Report a concern   October 19, 2022 — Rated 0 out of 10 by S.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Pricing too high

Report a concern   October 19, 2022 — Rated 10 out of 10 by Dale King Zerorez Phoenix
What do you like about our products and services?

Zerorez’s website is easy to work with and quote was accurate. It was easy to get on your schedule in a timely manner. Your company texted and gave me a 2 hour window and when the tech was running ahead of schedule, you called and asked if you could come early.

Both Jordan and Daniel were professional and they did a great job.

Report a concern   October 19, 2022 — Rated 10 out of 10 by Tasha May Zerorez Phoenix
What do you like about our products and services?

Daniel was AMAZING! Takes alot of pride in his work. Super friendly. What an asset to your company. Keep him!!!!

Tasha M.

Report a concern   October 19, 2022 — Rated 10 out of 10 by V.L. Zerorez Phoenix
What do you like about our products and services?

I like your product and I have been very impressed with your staff

Report a concern   October 19, 2022 — Rated 0 out of 10 by B.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet was not adequately cleaned, still had dirt in heavily traffic area and it smelled worse than it did before cleaning. The grout was dirty and I was told that it would not come clean because it was not sealed. I hired another company and they cleaned the carpeting and the grout looked like it was new. And they charged less than you!

Report a concern   October 19, 2022 — Rated 10 out of 10 by Sheila Smith Zerorez Phoenix
What do you like about our products and services?

Paul was Punctual, professional, thorough, and a hard worker!

Report a concern   October 19, 2022 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

Good experience

Report a concern   October 19, 2022 — Rated 10 out of 10 by T.W. Zerorez Phoenix
What do you like about our products and services?

Easy to work with, technician listened to my concerns and reviewed how he was going to clean the carpet.

Report a concern   October 19, 2022 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

I like how clean Zerorez gets the carpets, tile and rugs. Everything dries very quickly and there is no residue, The Zerorez representative, Jeff Krause, was very professional, and he got the job done in a quick, but thorough, manner.

Report a concern   October 19, 2022 — Rated 10 out of 10 by Kristina Bary Zerorez Phoenix
What do you like about our products and services?

Great service. No hidden costs due to detailed estimate sent prior to date of service. The gentleman that did our carpet cleaning, John, was very professional and also very helpful when we asked some questions about scheduling service for cleaning our tile in the future also. After the carpets dried they weren't crusty at all and looked brand new again.

Report a concern   October 18, 2022 — Rated 10 out of 10 by Heejoung Mccauley Zerorez Phoenix
What do you like about our products and services?

Technician cleaned our tiles and grouts very thoroughly and he was very kind, friendly. The price was also reasonable.

Report a concern   October 18, 2022 — Rated 10 out of 10 by Karen Hallows Zerorez Phoenix
What do you like about our products and services?

Zerorez cleaned our outside cushion that has mesquite stain on it. Although the stain did not completely come out, the cushion is now clean and looks much better! We will use them again.

Report a concern   October 18, 2022 — Rated 10 out of 10 by Jasmine Ervin Zerorez Phoenix
What do you like about our products and services?

The carpets always look great afterwards!

Report a concern   October 18, 2022 — Rated 10 out of 10 by Carole Schroeder Zerorez Phoenix
What do you like about our products and services?

Friendly, on time, do a superb job and a reasonable service cost. The service dries much more quickly than traditional carpet cleaning. The price is fair! You just can’t beat the results!

Report a concern   October 18, 2022 — Rated 5 out of 10 by B.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Even though our carpets are a few years old, they were not able to make the carpets look any better than when we did them ourselves.

Report a concern   October 18, 2022 — Rated 9 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Like that there are no chemicals and water has minerals taken out of it.

Report a concern   October 18, 2022 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

The person who did the second cleaning (Matthew) did a fantastic job. He had to fix the horrible mess left by the first person -- and did so with a great attitude, too.

Report a concern   October 18, 2022 — Rated 10 out of 10 by Paul Fictum Zerorez Phoenix
What do you like about our products and services?

Everything


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