Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85207 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 27, 2023 — Rated 10 out of 10 by R.K. Zerorez Phoenix
What do you like about our products and services?

Matt did a great job, very personable and kept me informed throughout. He unfortunately had a hose break, but he immediately got a new truck and finished the job.

Report a concern   July 27, 2023 — Rated 10 out of 10 by N.W. Zerorez Phoenix
What do you like about our products and services?

The young man that did our carpet at the office was very prompt, polite and extremely knowledgeable

Report a concern   July 27, 2023 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Great service at an affordable price and quick.
Would certainly ask them to come clean my home again!

Report a concern   July 27, 2023 — Rated 0 out of 10 by K.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My tile was left looking like nothing had been done to it. I had dirt spots that I was able to wipe away with a wet rag over spots that were supposedly clean. The guy walked in and immediately complained about the thin grout lines making excuses. He was scheduled to clean 4 rooms of carpet and 3 rooms and a bathroom of tile, and my cameras show him arriving and leaving in under an hour. There is no way he cleaned 7 rooms solo in under an hour. Completely unacceptable.

Report a concern   July 26, 2023 — Rated 10 out of 10 by M.N. Zerorez Phoenix
What do you like about our products and services?

Our person that came, I think Trey, was wonderful and very good at what he does.

Report a concern   July 26, 2023 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

I especially like that you don't use chemicals to clean the carpet, so it doesn't have a crusty
feel & looks very good & clean

Report a concern   July 26, 2023 — Rated 10 out of 10 by John Hazelbaker Zerorez Phoenix
What do you like about our products and services?

The tech, Trey, did the best job we’ve ever seen. The carpet looks great.

Report a concern   July 26, 2023 — Rated 10 out of 10 by R.J. Zerorez Phoenix
What do you like about our products and services?

On time and did a pretty good job

Report a concern   July 26, 2023 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Did an excellent job

Report a concern   July 26, 2023 — Rated 10 out of 10 by G.F. Zerorez Phoenix
What do you like about our products and services?

Carley was the BEST! Very professional and kind

Report a concern   July 26, 2023 — Rated 10 out of 10 by Walter Young Zerorez Phoenix
What do you like about our products and services?

Very happy with Tech Luis, always makes our 40 yr old carpet look and feel like new!

W Young

Report a concern   July 26, 2023 — Rated 10 out of 10 by Aleta Norris Zerorez Phoenix
What do you like about our products and services?

Excellent communication as I was booking and when tech arrived! I live out of state from my condo and did all communication via text and phone. Seamless!

Report a concern   July 26, 2023 — Rated 10 out of 10 by David Keller Zerorez Phoenix
What do you like about our products and services?

Quick, efficient and professional. The technology is great without using a bunch of harsh chemicals. Would highly recommend. Fair pricing as well!

Report a concern   July 26, 2023 — Rated 10 out of 10 by G.L. Zerorez Phoenix
What do you like about our products and services?

Arranging for someone to come out was easy. The Technician was great!

Report a concern   July 26, 2023 — Rated 10 out of 10 by Katherine Wimmer Zerorez Phoenix
What do you like about our products and services?

My technician, Carli did a wonderful job cleaning the tile and carpet surfaces in my rental. Looks like new!

Report a concern   July 26, 2023 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Luis was early, professional, courteous and did an incredible job! Great communication!!

Report a concern   July 26, 2023 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Carpets were cleaned wonderfully and they didn't feel crunchy after they were dry

Report a concern   July 26, 2023 — Rated 10 out of 10 by Robert Lazarus Zerorez Phoenix
What do you like about our products and services?

pleasant, efficient service man Tommy did through job with excellent results will be pleased to
reccomend Zerorez neighbors and friends for carpet cleaning services

Report a concern   July 26, 2023 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

Easy scheduling process. Prompt arrival time and service was completely in a timely manner. Courteous technician. Pleased with final outcome.

Report a concern   July 26, 2023 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

Great work. Carpets are very clean.

Report a concern   July 26, 2023 — Rated 10 out of 10 by D.N.S. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule or reschedule. Prompt and courteous service professionals. Carpet dries quickly and remains clean and fresh; the old marks don’t reappear as with other methods of cleaning.

Report a concern   July 26, 2023 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

Customer service is great, and carpets look fantastic!

Report a concern   July 26, 2023 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

My tile floor looks great after my zerorez services!
Before Zerorez, it was very dirty and even mopping wasn’t helping. I spent hours on my hands and knees using a small brush to individually clean each tile. It was the only way to get my floor actually clean. I just didn’t have the time or energy for that. The service was great, very friendly and helpful, and the product really worked and my floors haven’t looked this good in years. :)

Report a concern   July 26, 2023 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

Great customer service plus they’ did a great job.

Report a concern   July 26, 2023 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Great customer service and quick service.

Report a concern   July 26, 2023 — Rated 10 out of 10 by Duncan Cano Zerorez Phoenix
What do you like about our products and services?

Very professional and friendly. Did great work and looks great.

Report a concern   July 25, 2023 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Service Technician, Jimmy, was very professional and knowledgeable. Jimmy kept me updated on his progress and pricing as my requests changed. I will request Jimmy in the future and recommend your company.

Please do not share my information or comments publicly. Thank you.

Report a concern   July 25, 2023 — Rated 4 out of 10 by M.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet still looked dirty.

Report a concern   July 25, 2023 — Rated 10 out of 10 by B.A. Zerorez Phoenix
What do you like about our products and services?

Empowered water

Report a concern   July 25, 2023 — Rated 6 out of 10 by C.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Last time they came one guy sprayed and the other guy ran the steam machine. This time one guy did both. It was not as clean with only a misting of the product. When i asked about it, he redid the hallway which made a difference and finished the last room with sufficient product as I watched. Prior the container was only down an inch.


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