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based on 84424 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service is amazing, scheduling is so easy and they have a flexible schedule. I love how clean my carpet is after. No crunchiness or weird odors. I have been using Zero Rez for years and will continue to use them and recommend them.
Just wasn’t satisfied with the stain removal. Even the small stains in the carpet were not removed.
The grout cleaning was incredible, but that's not what I originally hired you for. It was to clean one room in my house and remove pet odors in multiple locations. That job was disappointing. The worst spots didn't even look as if they were treated. We had you do our upstairs awhile ago and the results were amazing. This time I spent way to much money for one room of cleaning and my problem still exists.
your personnel was great!!
Eco friendly
Very personable cleaning personnel. BUT he could have been a little MORE thorough...he seemed to be in a BIG HURRY! FOR the most part, he did a GOOD job.
We have used ZeroRez for years and, since we have pets, successful odor removal is a huge reason we keep coming back to you. However, this time, I can still smell the urine in the living room. NOT as good a job this time and I'm disappointed.
The carpets are not very wet when you are done cleaning them and they are very clean. Service is fast and friendly staff.
She was perfect, on time, answered all my question. Great job!
We love ZeroRez Phoenix! Upfront, fair pricing. Great specials. Always very professional, nice technicians. Great results.
Great job, carpet looks very clean and dried quickly. Thorough, professional, and very friendly technicians.
Courteous, friendly service by Trevan. Floors look great!
The gentleman that came was extremely professional and polite. Can’t remember his name but he represents the company well and did a great job and was very cautious with the equipment to ensure no damage occurred to the walls! 5 stars and will definitely recommend to family and friends on the future
I have used Zerorez for years. They are always professional and do top quality work. I have had Zerorez clean my carpets, furniture and grout several times and am always happy with the results.
He was on time and was very informative about your products.
We needed our carpet cleaned before moving out. Zero Rez scheduled an appointment quickly and did a great job on the entire house including the stairs. We will definitely use them again if they service our new area.
Great service
Our technician, Alex, was on time, very personable, and made appropriate recommendations for our situation. We've used Zerorez in the past, and have never had any issues with their methods. They protected wall corners and were mindful of furniture. We would not hesitate to recommend them to everyone.
my floors doesn't look if they were clean at all! This is the first time I've been disappointed! maybe its because I had them done with the weekend crew. not happy!
Wow, love the finished product. Very clean and the floor feels good on your feet. Thank you ZeroRes.
Quick and easy!
A. Day or two in advance, office staff informed us as to logistics required prior to technician's arrival [vacuum carpeting ... relocating furniture, etc. if required].
B. Day of service, we were notified about Cassie's time of arrival.
Very much appreciated being apprised in timely manner.
C. Cassie arrived on time; did a great job cleaning carpeting at heavily trafficked area(s).
As well as all kitchen tile.
Cassie explained cleaning process for carpeting and kitchen tile. She is very pleasant and conscientious. Pleasure 'working' with her.
prompt,careful,no mess,friendly, the best!
Your tecs are on time and effecient.
The technician went above and beyond. To clean the carpet, and tile grout. Highly impressed with the professional service, and work quality!
I have already recommended your company, to my neighbors.
Pleasent personnel, good quality work. They did an excellent job!
I love how clean and fresh the carpets look and feel. I love the safety for our pets and the young man who cleaned our carpet was very professional and pleasant.
Friendly technician, does an excellent job, cleaned carpets look great, arrived on time.
Fast efficient service
The people are friendly, curteous and know carpeting. My carpets come out very clean and look great. I have also had my grout cleaned and that was also a good job.