Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84409 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 27, 2023 — Rated 10 out of 10 by D.U. Zerorez Phoenix
What do you like about our products and services?

There are no chemical orders the carpet dries quickly and the service person was absolutely delightful.

Report a concern   November 27, 2023 — Rated 10 out of 10 by Pamela Forman Zerorez Phoenix
What do you like about our products and services?

Great result. Dried quickly .

Report a concern   November 27, 2023 — Rated 10 out of 10 by E.L. Zerorez Phoenix
What do you like about our products and services?

Great customer service.

Report a concern   November 27, 2023 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

Our tech was very knowledgeable and friendly! I would highly recommend using them.

Report a concern   November 27, 2023 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

Nathan Stafford was my tech.
Nathan did an amazing job.
He was very thorough / meticulous.
I would prefer Nathan do my floors in the future.

Report a concern   November 27, 2023 — Rated 10 out of 10 by Jolene Flaherty Zerorez Phoenix
What do you like about our products and services?

We only use employee "Ryan" for our ZEROREZ needs. Decided to have 2 rooms with tile
to have the grout cleaned for the 1st time since the house was built, since it was obvious the tile
had never been properly sealed. It turned out FANTASTIC!! Ryan was faced with a blinding rain storm to unload equipment and while soaked to the bone never once did his professionalism
suffer.

Report a concern   November 27, 2023 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Great job with nice people as always.

Report a concern   November 27, 2023 — Rated 10 out of 10 by George Doukas Zerorez Phoenix
What do you like about our products and services?

Thank you Zerorez!!! You did great, appreciate you!!

Report a concern   November 27, 2023 — Rated 10 out of 10 by Hanna An Zerorez Phoenix
What do you like about our products and services?

That you do not use harsh chemicals to clean the carpets. The service is top notch and the cleaning was done very quickly.

Report a concern   November 27, 2023 — Rated 10 out of 10 by Russell Rose Zerorez Phoenix
What do you like about our products and services?

Service was right on time, friendly, & perfectly cleaned. Thank you.

Report a concern   November 27, 2023 — Rated 10 out of 10 by P.L. Zerorez Phoenix
What do you like about our products and services?

Your tech was awesome: I I’m gonna recommend you guys to all my friends and family.

Report a concern   November 27, 2023 — Rated 10 out of 10 by G.L. Zerorez Phoenix
What do you like about our products and services?

Carpets are seriously clean. Dry quicker than other methods, carpets stay cleaner much longer, techs are knowledgeable and professional, Carpets are soft--not crunchy!

Report a concern   November 27, 2023 — Rated 10 out of 10 by W.B. Zerorez Phoenix
What do you like about our products and services?

The technician was not only super friendly, but on time. He explained everything about the service and was an overall great person to talk to.

Report a concern   November 26, 2023 — Rated 10 out of 10 by E.H. Zerorez Phoenix
What do you like about our products and services?

Quick and thorough

Report a concern   November 26, 2023 — Rated 0 out of 10 by N.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpet looks terrible. I'm waiting for a call back.

Report a concern   November 26, 2023 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

The time and suggestions your technician gave.

Report a concern   November 26, 2023 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

Technician was knowledgeable and explained everything well. He did an excellent job!

Report a concern   November 26, 2023 — Rated 0 out of 10 by D.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet did not come clean
Still has spots
Carpet only 4 years old, no pets

Report a concern   November 26, 2023 — Rated 10 out of 10 by I.R. Zerorez Phoenix
What do you like about our products and services?

Fast drying, clean, price is reasonable.

Report a concern   November 26, 2023 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Very detailed and cleaned up afterwards.

Report a concern   November 26, 2023 — Rated 9 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

Service person was great! No odor or smell. Was on time and finished on time!

Report a concern   November 26, 2023 — Rated 10 out of 10 by A.D. Zerorez Phoenix
What do you like about our products and services?

Very professional. Pointed out issues that I was not aware of.

Report a concern   November 26, 2023 — Rated 10 out of 10 by Tammy Ondrejko Zerorez Phoenix
What do you like about our products and services?

Everyone is so nice and listening about my stains in my carpet. Always on time. I appreciate it.

Report a concern   November 26, 2023 — Rated 10 out of 10 by Stephanie Corder Zerorez Phoenix
What do you like about our products and services?

Please text me the guys name or add it to my chart because I only want him to clean my carpet from now on!

I had to come for one last attempt to make it look good enough for Thanksgiving and then come the first of the year. I was just gonna buy new carpet, but he cleaned it to where it is absolutely gorgeous and shared with us that this beautiful, expensive carpet has more years of life left in it.

He was extremely professional and his absolute best, and we were thankful to get him!

Report a concern   November 26, 2023 — Rated 1 out of 10 by C.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech was very nice but he dumped the chunky waste from the cleaning into the middle of our lawn and left it instead of dumping it into a trash bag or instead of cleaning it up after he dumped it. Also, I wasn’t blown away by how clean the rugs were. After close inspection, there was a TON of hair and dirt and I had to re-vacuum after I brought them in. To be honest, I didn’t see much of a difference in cleanliness in the rugs. There’s still obvious signs of dirt. Also, I had to ask about drying the rugs. No one was going to tell me how long it was gonna take to dry. For paying nearly $400 to clean 4 rugs, I’m pretty disappointed.

Report a concern   November 26, 2023 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Prompt, easy to schedule and carpets look amazing

Report a concern   November 26, 2023 — Rated 7 out of 10 by S.M. Zerorez Phoenix
What could we do to improve?

You showed up on time and spent 2 hours here but the next day several of the spots on my couch and rug showed back up. So $300+ and my couch and rug are not clean.

Report a concern   November 26, 2023 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Very thorough and professional.

Report a concern   November 26, 2023 — Rated 3 out of 10 by G.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Besides some stains being removed, the carpets didn't look cleaned. There were red stains that didn't lift. The mattress still looked horrible. Tech was nice & took his time but the carpets we weren't impressed with.

Report a concern   November 26, 2023 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Our tech was great! Friendly and efficient. You end up with like new rugs without the weird smells and crunchiness you get from traditional cleaning products.


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