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based on 84408 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet is very soft when it drys unlike the crunch other companies leave and doesnt take as long to dry.
Ease of scheduling. Carpet cleaning was great.
There is no soap residue left! The technicians are always friendly and very efficient. Willing to listen to anything you have to say. I have used them for years and I have never been dissatisfied
The representative was professional and polite. He explained what he would be doing and answered all of my questions.
The end product was amazing! I love the fact that my nice, clean carpets are not crunchy.
My first time using ZeroRez was wonderful. That's why I had you come back a second time. Also a wonderful experience.
Safe to say, ZeroRez will be my carpet cleaner of choice in the future as well.
I was a little turned off when the gentleman asked if he could use my bathroom it took him a half an hour to get here this is something that should be taken care of before they reach their destination and then asked me for a 10 or if there's something he can do that could insure a 10 really???
My first time using Zerorez did not disappoint. My all-tile floors look just as great again as when I first moved in 5 years ago. I have a strange textured tile that rips up the swiffers so this was the first deep cleaning I had. Those "people and pet dirty pathways" from the garage to the kitchen are gone! Xavier, my tech, explained the process to me and then went to work. He was friendly and professional and he knows floors! All in all, Zerorez is the company EVERYONE should be using as it provides a deep water clean leaving no sticky residue at all. Call them today! Nick B.
Your guys have always been nice and work hard to make sure my carpet is clean.
What more could anyone ask for in a carpet cleaner?
Easy to schedule
Easy to work with
Punctual
Friendly
Helpful
Professional
Thorough
Clean
Reasonable
The carpets look great and the personnel is very friendly. He knew what he was doing and treated the spots correctly. Now my carpet looks brand new.
From the very first appointment, we were not taken care of in a professional manner. The technician that showed up apparently had a truck that was not setup properly to be in the field (according to the person we spoke to after), he spent almost 3 hours and only got 1 bathroom floor partially cleaned. We then called to reschedule a follow up appointment to have the remainder of the work done, and had an appointment booked. That time came and went without anyone coming out. We never received a phone call, but received an email saying the appointment was cancelled. We then called and set up a 3rd appointment. This time the technician came out and was very friendly, but had no idea about what previously transpired, didn’t know about a credit that was supposed to be applied to our account from the previous visit, and then up-charged us for the services despite having accurate pricing from the previous time they had serviced the home. Lastly, the overall cleanliness of the floors after they were done was definitely not what we expected, even with having all the grout sealed by them when we first moved in. Overall definitely not happy with the experience, or the results.
Easy to schedule, great prices, job done well !
Jacob T did an amazing job on our carpets. He explained everything, answered all my questions and took his time to ensure he was doing everything he could to make sure we were both confident in the quality of the clean! Jacob did an outstanding job representing your company!
Technician Alex was professional and very informative. Tile and grout look great.
My carpet came really clean
Prompt, very professional, and carpet is really clean!
Frankie was so nice and cleaned my old carpet like new!
I would totally recommend him and give him a 10+
Ryan did a good job,and is a wonderful person to deal with.
Timely service! Great technician. Great results. Superior service and attention to detail!
Very professional and great customer service. Everything was explained to me prior to the service. My technician Jacob did a great job!
Knowledge of business and curtesy of Alex. Good man.
Great Job!
Easy to schedule, great availability, professional and quality cleaning service.
Scheduling was quick and easy, appointments readily available and the carpets look amazing!
Quote over phone was acceptable. However, Residential Environment and temporary fuel subcharges were added to total payment. I specifically asked representative if there were any other charges, he said no.
Cleaning job was ok.
Timely, friendly service. Carpets are squeaky clean. Knowledgeable staff. Great job!
Paul in Phoenix location was great, even put up with my hyper dog. He went out of his way to het the job done quickly, professionally and with a great attitude!
I would like to say that my tech Joshua did an absolutely amazing job!!!
We are so happy that you sent Brian to do our carpet cleaning. He was prompt and more consciencious than any of the past technicians we've had from any companies. Spent 4 hours doing 8 rooms, etc. Our 20 year old carpeting looks brand new.
Very clean and always gives the best customer service!
24-year-old carpet looks like new!
Carpets seem to have been cleaned well. I like no residue.